0
NPS
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Beyond Meat
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About Beyond Meat's Brand
Beyond Meat is planting The Future of Protein.
Brand at a Glance
64%
Customer Loyalty
3.8/5
Product Quality
3.2/5
Pricing
3.8/5
Customer Service
Beyond Meat NPS
Beyond Meat's Net Promoter Score (NPS) is a 0 with 36% Promoters, 28% Passives, and 36% Detractors. Net Promoter Score tracks whether Beyond Meat's customers would recommend using the product based on a scale of -100 to 100.
Beyond Meat Overall NPS
| 36% | Promoters |
|---|---|
| 28% | Passives |
| 36% | Detractors |
Beyond Meat NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Feb 2021 0 | Feb 2021 | 0 |
Mar 2021 -33 | Mar 2021 | -33 |
Apr 2021 -17 | Apr 2021 | -17 |
May 2021 -1 | May 2021 | -1 |
Feb 2022 0 | Feb 2022 | 0 |
Mar 2022 11 | Mar 2022 | 11 |
Aug 2022 0 | Aug 2022 | 0 |
May 2023 0 | May 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Beyond Meat Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Beyond Meat users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Beyond Meat Product Quality
3.8/5
Beyond Meat has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Beyond Meat's overall Product Quality score rated by its users and customers.
Beyond Meat Product Information
Beyond Meat’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.beyondmeat.com
- Company Size
- 51-200 Employees
Industry
Tech
Food and Beverages
Healthcare
Beyond Meat Pricing
Beyond Meat ROI & Value For Money
3.2/5
Beyond Meat has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Beyond Meat Customer Satisfaction (CSAT)
Beyond Meat Customer Satisfaction (CSAT) Score
100 / 100
Beyond Meat has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Beyond Meat Customer Service
3.8/5
Beyond Meat has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Beyond Meat's Customer Service
Address
Beyond Meat, P.O. Box 2204, Manhattan Beach, CA
Website
http://www.beyondmeat.com
Phone Number
866-756-4112
Consumer vs. Employees
Beyond Meat scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Beyond Meat would recommend the brand to a friend. ENPS measures how likely Beyond Meat employees would recommend working at Beyond Meat to a friend.
Net Promoter Score
0
NPS Score
| 36% | Promoters |
|---|---|
| 28% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
