2
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
BGE
Marketing or Exec? Claim Your Free Account
About BGE's Brand
Brand at a Glance
66%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3/5
Customer Service
BGE NPS
BGE 's Net Promoter Score (NPS) is a 2 with 45% Promoters, 12% Passives, and 43% Detractors. Net Promoter Score tracks whether BGE 's customers would recommend using the product based on a scale of -100 to 100.
BGE Overall NPS
| 45% | Promoters |
|---|---|
| 12% | Passives |
| 43% | Detractors |
BGE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 42 | Nov 2023 | 42 |
Dec 2023 35 | Dec 2023 | 35 |
Jan 2024 30 | Jan 2024 | 30 |
Feb 2024 28 | Feb 2024 | 28 |
Jun 2024 25 | Jun 2024 | 25 |
Jan 2025 23 | Jan 2025 | 23 |
Feb 2025 12 | Feb 2025 | 12 |
Mar 2025 8 | Mar 2025 | 8 |
Oct 2025 5 | Oct 2025 | 5 |
Dec 2025 7 | Dec 2025 | 7 |
Jan 2026 5 | Jan 2026 | 5 |
Feb 2026 2 | Feb 2026 | 2 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BGE NPS by Gender
Female customers rated BGE 's NPS 19 points higher than Male customers.
Male
-19
BGE 's NPS was rated -19 by Male customers on Comparably.
36%
Promoters
9%
Passives
55%
Detractors
Female
0
BGE 's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
BGE NPS by Ethnicity
BGE 's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
BGE NPS by Age
BGE 's NPS was rated -66 points by customers ages 66+ on Comparably.
BGE NPS by Usage
BGE 's NPS was rated -12 points by customers who have used BGE 's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -12 | Over 10 Years | -12 |
BGE Customer Reviews
Out of the 7 BGE customer reviews 3 were positive and 4 were constructive. BGE customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
BGE Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of BGE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BGE Customer Loyalty Score by Gender
Male customers rated BGE 's Customer Loyalty score 20% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of BGE .
Male
75%
Yes
Female
55%
Yes
BGE Customer Loyalty Score by Ethnicity
BGE 's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of BGE .
70
out of 100
Caucasian
BGE Customer Loyalty Score by Age
BGE 's Customer Loyalty score was rated 40% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of BGE .
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 40% | 66+ | 40% |
BGE Customer Loyalty Score by Usage
BGE 's Customer Loyalty score was rated 72% by customers who have used BGE 's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
BGE Product Quality
3/5
BGE has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock BGE's overall Product Quality score rated by its users and customers.
BGE Product Information
BGE ’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://www.bge.com/
Quick Insights into BGE Product Quality
BGE 's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked BGE's Product Quality.
Ranked BGE Product Quality the Highest
Ranked BGE Product Quality the Lowest
BGE Product Quality Score by Gender
Male customers rated BGE 's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of BGE .
Male
3.2/5
Female
3.1/5
BGE Product Quality Score by Ethnicity
BGE 's Product Quality score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of BGE .
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
BGE Product Quality Score by Age
BGE 's Product Quality score was rated 2.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of BGE .
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.5 | 66+ | 2.5 |
BGE Product Quality Score by Usage
BGE 's Product Quality score was rated 3.1 stars by customers who have used BGE 's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
BGE Pricing
BGE ROI & Value For Money
3/5
BGE has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock BGE's overall ROI score rated by its users and customers.
Quick Insights into BGE ROI
BGE 's ROI score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked BGE's ROI score.
Ranked BGE ROI the Highest
Ranked BGE ROI the Lowest
BGE ROI Score by Gender
Male customers rated BGE 's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of BGE .
Male
2.7/5
Female
2.6/5
BGE ROI Score by Ethnicity
BGE 's ROI score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of BGE .
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
BGE ROI Score by Age
BGE 's ROI score was rated 1.6 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of BGE .
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.6 | 66+ | 1.6 |
BGE ROI Score by Usage
BGE 's ROI score was rated 2.6 stars by customers who have used BGE 's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
BGE Customer Satisfaction (CSAT)
BGE Customer Satisfaction (CSAT) Score
35 / 100
BGE has an overall Customer Satisfaction score of 35 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
22%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
6%
Very Dissatisfied
44%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BGE Customer Satisfaction
BGE 's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked BGE's Customer Satisfaction.
Ranked BGE Customer Satisfaction the Highest
Ranked BGE Customer Satisfaction the Lowest
BGE Customer Satisfaction Score by Gender
Male customers rated BGE 's Customer Satisfaction score 13 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of BGE .
46 / 100
MaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 19% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 18% | |
Very Dissatisfied | 27% |
33 / 100
FemaleVery Satisfied | 16% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
BGE Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
BGE's Customer Satisfaction (CSAT) score was rated 23% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of BGE .
23 / 100
Very Satisfied
11%
Satisfied
12%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
22%
Very Dissatisfied
44%
BGE Customer Satisfaction Score by Age
BGE 's Customer Satisfaction score was rated 17 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of BGE .
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 17% |
BGE Customer Satisfaction Score by Usage
BGE 's Customer Satisfaction score was rated 38 points by customers who have used BGE 's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
BGE Customer Service
3/5
BGE has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock BGE's overall Customer Service score rated by its users and customers.
About BGE 's Customer Service
Website
https://www.bge.com/
Quick Insights into BGE Customer Service
BGE 's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked BGE's Customer Service score.
Ranked BGE Customer Service the Highest
Ranked BGE Customer Service the Lowest
BGE Customer Service Score by Gender
Female customers rated BGE 's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of BGE .
Male
3/5
Female
3.1/5
BGE Customer Service Score by Ethnicity
BGE 's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of BGE .
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
BGE Customer Service Score by Age
BGE 's Customer Service score was rated 2.6 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of BGE .
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 2.6 | 66+ | 2.6 |
BGE Customer Service Score by Usage
BGE 's Customer Service score was rated 2.9 stars by customers who have used BGE 's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
BGE as an Employer
3.7/5
BGE has a 3.7/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
BGE scored a 2 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of BGE would recommend the brand to a friend. ENPS measures how likely BGE employees would recommend working at BGE to a friend.
Net Promoter Score
2
NPS Score
| 45% | Promoters |
|---|---|
| 12% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 56% | Promoters |
|---|---|
| 19% | Passive |
| 25% | Detractors |
