0
NPS
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BH Media Group
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About BH Media Group's Brand
BH Media Group operates 71 newspapers and other titles located in 10 states
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
2/5
Pricing
1.5/5
Customer Service
BH Media Group NPS
BH Media Group's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether BH Media Group's customers would recommend using the product based on a scale of -100 to 100.
BH Media Group Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
BH Media Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Jan 2024 0 | Jan 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BH Media Group Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of BH Media Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BH Media Group Product Quality
1.5/5
BH Media Group has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BH Media Group's overall Product Quality score rated by its users and customers.
BH Media Group Product Information
BH Media Group’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.bhmginc.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
SaaS
BH Media Group Pricing
BH Media Group ROI & Value For Money
2/5
BH Media Group has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock BH Media Group's overall ROI score rated by its users and customers.
BH Media Group Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BH Media Group Customer Service
1.5/5
BH Media Group has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About BH Media Group's Customer Service
Address
1314 Douglas Street, Suite 1500, Omaha, NE
Website
http://www.bhmginc.com/
Phone Number
(402)444-1493
BH Media Group as an Employer
3.0/5
BH Media Group has a 3.0/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
BH Media Group scored a 0 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of BH Media Group would recommend the brand to a friend. ENPS measures how likely BH Media Group employees would recommend working at BH Media Group to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
