-34
NPS
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Bharat Financial Inclusion
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About Bharat Financial Inclusion's Brand
Provider of micro-finance services to women. The company's services operate as a offers non-banking finance company providing credit and insurance products that act as an effective tool that can help reduce poverty and spread economic opportunity by giving poor people access to financial services. It offers small loans to poor women so they can start and expand simple businesses and increase their incomes it uses the group lending model where poor women guarantee each other's loans where the borrower undergo financial literacy training and must pass a test before they are allowed to take out loans thus offering micro-insurance to the poor as well as financing for other goods and services that can help them combat poverty.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
2.5/5
Customer Service
Bharat Financial Inclusion NPS
Bharat Financial Inclusion's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Bharat Financial Inclusion's customers would recommend using the product based on a scale of -100 to 100.
Bharat Financial Inclusion Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Bharat Financial Inclusion NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Jul 2023 -100 | Jul 2023 | -100 |
Apr 2024 -33 | Apr 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bharat Financial Inclusion Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Bharat Financial Inclusion users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bharat Financial Inclusion Product Quality
3.7/5
Bharat Financial Inclusion has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Bharat Financial Inclusion's overall Product Quality score rated by its users and customers.
Bharat Financial Inclusion Product Information
Bharat Financial Inclusion’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.bfil.co.in
- Company Size
- 10,000+ Employees
Bharat Financial Inclusion Pricing
Bharat Financial Inclusion ROI & Value For Money
3.7/5
Bharat Financial Inclusion has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Bharat Financial Inclusion's overall ROI score rated by its users and customers.
Bharat Financial Inclusion Customer Satisfaction (CSAT)
Bharat Financial Inclusion Customer Satisfaction (CSAT) Score
50 / 100
Bharat Financial Inclusion has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bharat Financial Inclusion Customer Service
2.5/5
Bharat Financial Inclusion has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bharat Financial Inclusion's overall Customer Service score rated by its users and customers.
About Bharat Financial Inclusion's Customer Service
Address
3rd Floor, My Home Tycoon, Hyderabad, 500016
Website
www.bfil.co.in
Phone Number
7
Bharat Financial Inclusion as an Employer
4.3/5
Bharat Financial Inclusion has a 4.3/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Bharat Financial Inclusion
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Bharat Financial Inclusion scored a -34 for Net Promoter Score and a -54 for Employee Net Promoter Score. NPS gauges how likely a customer of Bharat Financial Inclusion would recommend the brand to a friend. ENPS measures how likely Bharat Financial Inclusion employees would recommend working at Bharat Financial Inclusion to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-54
eNPS Score
| 23% | Promoters |
|---|---|
| 0% | Passive |
| 77% | Detractors |
