31
NPS
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BHP
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About BHP's Brand
BHP Billiton is diversified natural resources company.
Brand at a Glance
78%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
BHP NPS
BHP's Net Promoter Score (NPS) is a 31 with 55% Promoters, 21% Passives, and 24% Detractors. Net Promoter Score tracks whether BHP's customers would recommend using the product based on a scale of -100 to 100.
BHP Overall NPS
| 55% | Promoters |
|---|---|
| 21% | Passives |
| 24% | Detractors |
BHP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 32 | Jun 2024 | 32 |
Jul 2024 32 | Jul 2024 | 32 |
Aug 2024 32 | Aug 2024 | 32 |
Sep 2024 32 | Sep 2024 | 32 |
Oct 2024 32 | Oct 2024 | 32 |
Nov 2024 32 | Nov 2024 | 32 |
Jan 2025 32 | Jan 2025 | 32 |
Feb 2025 30 | Feb 2025 | 30 |
Apr 2025 30 | Apr 2025 | 30 |
May 2025 30 | May 2025 | 30 |
Oct 2025 30 | Oct 2025 | 30 |
Jan 2026 30 | Jan 2026 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BHP NPS by Gender
Male customers rated BHP's NPS 6 points higher than Female customers.
Male
41
BHP's NPS was rated 41 by Male customers on Comparably.
58%
Promoters
25%
Passives
17%
Detractors
Female
35
BHP's NPS was rated 35 by Female customers on Comparably.
60%
Promoters
15%
Passives
25%
Detractors
BHP NPS by Ethnicity
BHP's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Hispanic or Latino 40 | Hispanic or Latino | 40 |
African American/Black 36 | African American/Black | 36 |
Asian or Pacific Islander 75 | Asian or Pacific Islander | 75 |
Other 17 | Other | 17 |
BHP NPS by Age
BHP's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
BHP NPS by Usage
BHP's NPS was rated the highest by customers who have used BHP's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
1 to 2 Years 56 | 1 to 2 Years | 56 |
2 to 5 Years 79 | 2 to 5 Years | 79 |
5 to 10 Years 20 | 5 to 10 Years | 20 |
Over 10 Years -100 | Over 10 Years | -100 |
BHP Customer Reviews
Out of the 13 BHP customer reviews 12 were positive and 1 was constructive. BHP customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
BHP Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of BHP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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BHP Customer Loyalty Score by Gender
Female customers rated BHP's Customer Loyalty score 7% higher than Male customers.
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Male
80%
Yes
Female
87%
Yes
BHP Customer Loyalty Score by Ethnicity
BHP's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of BHP.
72
out of 100
Caucasian
82
out of 100
Hispanic or Latino
78
out of 100
African American/Black
93
out of 100
Asian or Pacific Islander
85
out of 100
Other
BHP Customer Loyalty Score by Age
BHP's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 91% | 18-25 | 91% |
26-30 73% | 26-30 | 73% |
31-35 88% | 31-35 | 88% |
36-40 70% | 36-40 | 70% |
41-45 89% | 41-45 | 89% |
46-50 100% | 46-50 | 100% |
BHP Customer Loyalty Score by Usage
BHP's Customer Loyalty score was rated the highest by customers who have used BHP's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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BHP Customer Loyalty Score by Industry
BHP's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Mining and Metals industry customers.
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BHP Product Quality
4/5
BHP has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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BHP Product Information
BHP’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated BHP's product the highest. Reviewers from the Aerospace and Aviation industry rated BHP the lowest at 3.5.
- Website
- https://www.bhp.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Mining and Metals
Quick Insights into BHP Product Quality
BHP's Product Quality score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers who have used BHP's products/services for Over 10 Years.
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Ranked BHP Product Quality the Highest
Ranked BHP Product Quality the Lowest
BHP Product Quality Score by Gender
Male customers rated BHP's Product Quality score 0.1 stars higher than Female customers.
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Male
4/5
Female
3.9/5
BHP Product Quality Score by Ethnicity
BHP's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of BHP.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 3.7 | Hispanic or Latino | 3.7 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.6 | Other | 3.6 |
BHP Product Quality Score by Age
BHP's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4 | 26-30 | 4 |
31-35 4.5 | 31-35 | 4.5 |
36-40 3.4 | 36-40 | 3.4 |
41-45 4.4 | 41-45 | 4.4 |
46-50 3.5 | 46-50 | 3.5 |
BHP Product Quality Score by Usage
BHP's Product Quality score was rated the highest by customers who have used BHP's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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BHP Product Quality Score by Industry
BHP's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Education industry customers.
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BHP Pricing
BHP ROI & Value For Money
3.9/5
BHP has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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BHP Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from BHP.
Quick Insights into BHP ROI
BHP's ROI score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers who have used BHP's products/services for Over 10 Years.
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Ranked BHP ROI the Highest
Ranked BHP ROI the Lowest
BHP ROI Score by Gender
Female customers rated BHP's ROI score 0.2 stars higher than Male customers.
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Male
3.9/5
Female
4.1/5
BHP ROI Score by Ethnicity
BHP's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 3.4 | Other | 3.4 |
BHP ROI Score by Age
BHP's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 4 | 26-30 | 4 |
31-35 4.2 | 31-35 | 4.2 |
36-40 3.5 | 36-40 | 3.5 |
41-45 4.2 | 41-45 | 4.2 |
46-50 3.6 | 46-50 | 3.6 |
BHP ROI Score by Usage
BHP's ROI score was rated the highest by customers who have used BHP's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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BHP ROI Score by Industry
BHP's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Aerospace and Aviation industry customers.
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BHP Customer Satisfaction (CSAT)
BHP Customer Satisfaction (CSAT) Score
79 / 100
BHP has an overall Customer Satisfaction score of 79 rated by its users and customers.
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Very Satisfied
42%
Satisfied
37%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
2%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BHP Customer Satisfaction
BHP's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers who have used BHP's products/services for 5 to 10 Years.
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Ranked BHP Customer Satisfaction the Highest
Ranked BHP Customer Satisfaction the Lowest
BHP Customer Satisfaction Score by Gender
Male customers rated BHP's Customer Satisfaction score 14 points higher than Female customers.
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81 / 100
MaleVery Satisfied | 39% | |
|---|---|---|
Satisfied | 42% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 3% | |
Very Dissatisfied | 6% |
67 / 100
FemaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 7% | |
Very Dissatisfied | 13% |
BHP Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
BHP's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
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75 / 100
Very Satisfied
19%
Satisfied
56%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
13%
CSAT according to Hispanic or Latino
BHP's Customer Satisfaction (CSAT) score was rated 60% according to Hispanic or Latino users and customers.
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60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to African American/Black
BHP's Customer Satisfaction (CSAT) score was rated 63% according to African American/Black users and customers.
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63 / 100
Very Satisfied
25%
Satisfied
38%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
12%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
BHP's Customer Satisfaction (CSAT) score was rated 91% according to Asian or Pacific Islander users and customers.
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91 / 100
Very Satisfied
55%
Satisfied
36%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
BHP's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of BHP.
80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
BHP Customer Satisfaction Score by Age
BHP's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 56% | |||||||||||||||
| 31-35 | 91% | |||||||||||||||
| 36-40 | 63% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 50% |
BHP Customer Satisfaction Score by Usage
BHP's Customer Satisfaction score was rated the highest by customers who have used BHP's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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BHP Customer Satisfaction Score by Industry
BHP's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Mining and Metals industry customers.
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{
"title": "BHP Customer Satisfaction Score by Industry",
"text": "BHP's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Mining and Metals industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 86,
"stars": 0,
"csatScore": 86,
"text": "BHP's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 86
},
{
"label": "Accounting",
"groupId": 495,
"score": 88,
"stars": 0,
"csatScore": 88,
"text": "BHP's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 88
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "BHP's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "BHP's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Construction",
"groupId": 510,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "BHP's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
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},
{
"label": "Consulting",
"groupId": 511,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "BHP's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Mining and Metals",
"groupId": 539,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "BHP's Customer Satisfaction score is rated by Mining and Metals customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
}
]
}BHP Customer Service
4/5
BHP has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About BHP's Customer Service
Address
Melbourne Australia
Website
https://www.bhp.com/
Quick Insights into BHP Customer Service
BHP's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers who have used BHP's products/services for Over 10 Years.
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Ranked BHP Customer Service the Highest
Ranked BHP Customer Service the Lowest
BHP Customer Service Score by Gender
Male customers rated BHP's Customer Service score 0.1 stars higher than Female customers.
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Male
4/5
Female
3.9/5
BHP Customer Service Score by Ethnicity
BHP's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of BHP.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 3.7 | Hispanic or Latino | 3.7 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 3.5 | Other | 3.5 |
BHP Customer Service Score by Age
BHP's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of BHP.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 3.7 | 26-30 | 3.7 |
31-35 4.4 | 31-35 | 4.4 |
36-40 3.6 | 36-40 | 3.6 |
41-45 4.7 | 41-45 | 4.7 |
46-50 3.2 | 46-50 | 3.2 |
BHP Customer Service Score by Usage
BHP's Customer Service score was rated the highest by customers who have used BHP's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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BHP Customer Service Score by Industry
BHP's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Education industry customers.
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BHP as an Employer
4.3/5
BHP has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
BHP scored a 31 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of BHP would recommend the brand to a friend. ENPS measures how likely BHP employees would recommend working at BHP to a friend.
Net Promoter Score
31
NPS Score
| 55% | Promoters |
|---|---|
| 21% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 53% | Promoters |
|---|---|
| 24% | Passive |
| 23% | Detractors |
