14
NPS
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BI WORLDWIDE
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About BI WORLDWIDE's Brand
Brand at a Glance
74%
Customer Loyalty
3.5/5
Product Quality
2.9/5
Pricing
3.2/5
Customer Service
BI WORLDWIDE NPS
BI WORLDWIDE's Net Promoter Score (NPS) is a 14 with 57% Promoters, 0% Passives, and 43% Detractors. Net Promoter Score tracks whether BI WORLDWIDE's customers would recommend using the product based on a scale of -100 to 100.
BI WORLDWIDE Overall NPS
| 57% | Promoters |
|---|---|
| 0% | Passives |
| 43% | Detractors |
BI WORLDWIDE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
May 2021 0 | May 2021 | 0 |
Aug 2021 33 | Aug 2021 | 33 |
Oct 2021 0 | Oct 2021 | 0 |
Jul 2022 20 | Jul 2022 | 20 |
Jan 2023 33 | Jan 2023 | 33 |
Mar 2023 43 | Mar 2023 | 43 |
Jul 2023 33 | Jul 2023 | 33 |
Feb 2024 40 | Feb 2024 | 40 |
Mar 2024 27 | Mar 2024 | 27 |
Nov 2024 17 | Nov 2024 | 17 |
Apr 2025 15 | Apr 2025 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BI WORLDWIDE NPS by Gender
BI WORLDWIDE's NPS was rated -100 by Male customers on Comparably.
Male
-100
BI WORLDWIDE's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
BI WORLDWIDE's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
BI WORLDWIDE Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of BI WORLDWIDE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BI WORLDWIDE Customer Loyalty Score by Gender
BI WORLDWIDE's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
BI WORLDWIDE Product Quality
3.5/5
BI WORLDWIDE has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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BI WORLDWIDE Product Information
BI WORLDWIDE’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.biworldwide.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AdTech
Analytics
Quick Insights into BI WORLDWIDE Product Quality
BI WORLDWIDE's Product Quality score was rated highest by Male customers.
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Ranked BI WORLDWIDE Product Quality the Highest
BI WORLDWIDE Product Quality Score by Gender
BI WORLDWIDE's Product Quality score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of BI WORLDWIDE.
Male
1.8/5
Female
N/A
BI WORLDWIDE Pricing
BI WORLDWIDE ROI & Value For Money
2.9/5
BI WORLDWIDE has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into BI WORLDWIDE ROI
BI WORLDWIDE's ROI score was rated highest by Male customers.
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Ranked BI WORLDWIDE ROI the Highest
BI WORLDWIDE ROI Score by Gender
BI WORLDWIDE's ROI score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of BI WORLDWIDE.
Male
1.8/5
Female
N/A
BI WORLDWIDE Customer Satisfaction (CSAT)
BI WORLDWIDE Customer Satisfaction (CSAT) Score
56 / 100
BI WORLDWIDE has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
0%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BI WORLDWIDE Customer Service
3.2/5
BI WORLDWIDE has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About BI WORLDWIDE's Customer Service
Address
7630 Bush Lake Road, 55439
Website
http://www.biworldwide.com
Phone Number
952-835-4800
BI WORLDWIDE's Social Links
Quick Insights into BI WORLDWIDE Customer Service
BI WORLDWIDE's Customer Service score was rated highest by Male customers.
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Ranked BI WORLDWIDE Customer Service the Highest
BI WORLDWIDE Customer Service Score by Gender
BI WORLDWIDE's Customer Service score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of BI WORLDWIDE.
Male
1.6/5
Female
N/A
BI WORLDWIDE as an Employer
4.2/5
BI WORLDWIDE has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
BI WORLDWIDE scored a 14 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of BI WORLDWIDE would recommend the brand to a friend. ENPS measures how likely BI WORLDWIDE employees would recommend working at BI WORLDWIDE to a friend.
Net Promoter Score
14
NPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 52% | Promoters |
|---|---|
| 30% | Passive |
| 18% | Detractors |
