0
NPS
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Brand Page
BidMind
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About BidMind's Brand
BidMind, a self-serve platform for marketing on CTV, launched by Fiksu, a renowned, cross-environment programmatic platform. For over a decade, Fiksu has been uniting the industry’s largest proprietary datasets with powerful optimization and segmentation tools helping performance-driven marketers target specific audiences more likely to engage with their product on mobile or the web. BidMind represents an evolution of these algorithms applied in the CTV environment.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
BidMind NPS
BidMind's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether BidMind's customers would recommend using the product based on a scale of -100 to 100.
BidMind Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
BidMind NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 0 | Jun 2020 | 0 |
Oct 2023 0 | Oct 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BidMind Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of BidMind users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BidMind Product Quality
4.5/5
BidMind has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BidMind's overall Product Quality score rated by its users and customers.
BidMind Product Information
BidMind’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
AdTech
Mobile App
SaaS
BidMind Pricing
BidMind ROI & Value For Money
4/5
BidMind has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock BidMind's overall ROI score rated by its users and customers.
BidMind Customer Satisfaction (CSAT)
BidMind Customer Satisfaction (CSAT) Score
100 / 100
BidMind has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BidMind Customer Service
4.5/5
BidMind has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BidMind's overall Customer Service score rated by its users and customers.
About BidMind's Customer Service
Address
31 St. James Ave, Suite 1150, Boston, MA 02116
Website
https://fiksu.com/?utm_source=comparably.com&utm_medium=listing&utm_campaign=website_link
Phone Number
855-463-4578
BidMind as an Employer
Consumer vs. Employees
BidMind scored a 0 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of BidMind would recommend the brand to a friend. ENPS measures how likely BidMind employees would recommend working at BidMind to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
