-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Big Brainz
Marketing or Exec? Claim Your Free Account
About Big Brainz's Brand
Big Brainz is a company that helps students with their math skills by using games and modern technology.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Big Brainz NPS
Big Brainz's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Big Brainz's customers would recommend using the product based on a scale of -100 to 100.
Big Brainz Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Big Brainz NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -100 | Feb 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Big Brainz Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Big Brainz users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Big Brainz Product Quality
4/5
Big Brainz has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Big Brainz's overall Product Quality score rated by its users and customers.
Big Brainz Product Information
Big Brainz’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.bigbrainz.com
- Company Size
- 11-50 Employees
Industry
Tech
Education
Gaming
Big Brainz Pricing
Big Brainz ROI & Value For Money
1.5/5
Big Brainz has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Big Brainz's overall ROI score rated by its users and customers.
Big Brainz Customer Satisfaction (CSAT)
Big Brainz Customer Satisfaction (CSAT) Score
100 / 100
Big Brainz has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Big Brainz Customer Service
1.5/5
Big Brainz has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Big Brainz's overall Customer Service score rated by its users and customers.
About Big Brainz's Customer Service
Address
3550 North University Avenue, 100, Provo, UT 84604
Website
http://www.bigbrainz.com
Big Brainz as an Employer
3.7/5
Big Brainz has a 3.7/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Big Brainz scored a -100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Big Brainz would recommend the brand to a friend. ENPS measures how likely Big Brainz employees would recommend working at Big Brainz to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
