-31
NPS
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Big Fish Games
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About Big Fish Games' Brand
"Big Fish Games develops, produces, and distributes casual games for PC, Mac, mobile phones, cloud, or tablets."
Brand at a Glance
86%
Customer Loyalty
3/5
Product Quality
2.8/5
Pricing
2.6/5
Customer Service
Big Fish Games NPS
Big Fish Games's Net Promoter Score (NPS) is a -31 with 26% Promoters, 17% Passives, and 57% Detractors. Net Promoter Score tracks whether Big Fish Games's customers would recommend using the product based on a scale of -100 to 100.
Big Fish Games Overall NPS
| 26% | Promoters |
|---|---|
| 17% | Passives |
| 57% | Detractors |
Big Fish Games NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -31 | Mar 2023 | -31 |
May 2023 -27 | May 2023 | -27 |
Aug 2023 -28 | Aug 2023 | -28 |
Oct 2023 -31 | Oct 2023 | -31 |
Nov 2023 -29 | Nov 2023 | -29 |
Dec 2023 -30 | Dec 2023 | -30 |
Feb 2024 -29 | Feb 2024 | -29 |
Mar 2024 -29 | Mar 2024 | -29 |
May 2024 -31 | May 2024 | -31 |
Aug 2024 -30 | Aug 2024 | -30 |
Jan 2025 -30 | Jan 2025 | -30 |
Mar 2025 -32 | Mar 2025 | -32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Big Fish Games NPS by Gender
Female customers rated Big Fish Games's NPS 4 points higher than Male customers.
Male
-70
Big Fish Games's NPS was rated -70 by Male customers on Comparably.
10%
Promoters
10%
Passives
80%
Detractors
Female
-66
Big Fish Games's NPS was rated -66 by Female customers on Comparably.
9%
Promoters
16%
Passives
75%
Detractors
Big Fish Games NPS by Ethnicity
Big Fish Games's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -66 | Caucasian | -66 |
African American/Black 0 | African American/Black | 0 |
Other -100 | Other | -100 |
Big Fish Games NPS by Age
Big Fish Games's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Big Fish Games NPS by Usage
Big Fish Games's NPS was rated the highest by customers who have used Big Fish Games's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -60 | 2 to 5 Years | -60 |
5 to 10 Years -67 | 5 to 10 Years | -67 |
Over 10 Years -72 | Over 10 Years | -72 |
Big Fish Games Customer Reviews
Out of the 13 Big Fish Games customer reviews 4 were positive and 9 were constructive. Big Fish Games customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Big Fish Games Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Big Fish Games users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Big Fish Games Customer Loyalty Score by Gender
Male customers rated Big Fish Games's Customer Loyalty score 22% higher than Female customers.
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Male
100%
Yes
Female
78%
Yes
Big Fish Games Customer Loyalty Score by Ethnicity
Big Fish Games's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Big Fish Games.
84
out of 100
Caucasian
70
out of 100
African American/Black
85
out of 100
Other
Big Fish Games Customer Loyalty Score by Age
Big Fish Games's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Big Fish Games.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 78% | 41-45 | 78% |
46-50 70% | 46-50 | 70% |
51-55 85% | 51-55 | 85% |
56-60 64% | 56-60 | 64% |
61-65 82% | 61-65 | 82% |
66+ 89% | 66+ | 89% |
Big Fish Games Customer Loyalty Score by Usage
Big Fish Games's Customer Loyalty score was rated the highest by customers who have used Big Fish Games's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Big Fish Games Customer Loyalty Score by Industry
Big Fish Games's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Big Fish Games Product Quality
3/5
Big Fish Games has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Big Fish Games Product Information
Big Fish Games’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Big Fish Games's product the highest. Reviewers from the Legal industry rated Big Fish Games the lowest at 1.5.
- Website
- https://www.bigfishgames.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Gaming
Mobile App
SaaS
Quick Insights into Big Fish Games Product Quality
Big Fish Games's Product Quality score was rated highest by customers ages 41-45, and rated lowest by Other customers.
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Ranked Big Fish Games Product Quality the Highest
Ranked Big Fish Games Product Quality the Lowest
Big Fish Games Product Quality Score by Gender
Male customers rated Big Fish Games's Product Quality score 0.5 stars higher than Female customers.
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Male
3/5
Female
2.5/5
Big Fish Games Product Quality Score by Ethnicity
Big Fish Games's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Big Fish Games.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
African American/Black 3.1 | African American/Black | 3.1 |
Other 1.5 | Other | 1.5 |
Big Fish Games Product Quality Score by Age
Big Fish Games's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Big Fish Games.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.5 | 41-45 | 4.5 |
46-50 2 | 46-50 | 2 |
51-55 2.9 | 51-55 | 2.9 |
56-60 1.8 | 56-60 | 1.8 |
61-65 3.9 | 61-65 | 3.9 |
66+ 1.9 | 66+ | 1.9 |
Big Fish Games Product Quality Score by Usage
Big Fish Games's Product Quality score was rated the highest by customers who have used Big Fish Games's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Big Fish Games Product Quality Score by Industry
Big Fish Games's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Big Fish Games Pricing
Big Fish Games ROI & Value For Money
2.8/5
Big Fish Games has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Big Fish Games Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Education industry think that they had the lowest ROI from Big Fish Games.
Quick Insights into Big Fish Games ROI
Big Fish Games's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Legal industry.
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Ranked Big Fish Games ROI the Highest
Ranked Big Fish Games ROI the Lowest
Big Fish Games ROI Score by Gender
Female customers rated Big Fish Games's ROI score 0.2 stars higher than Male customers.
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Male
2.2/5
Female
2.4/5
Big Fish Games ROI Score by Ethnicity
Big Fish Games's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Big Fish Games.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 3.5 | African American/Black | 3.5 |
Other 1.6 | Other | 1.6 |
Big Fish Games ROI Score by Age
Big Fish Games's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Big Fish Games.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.2 | 41-45 | 3.2 |
46-50 2 | 46-50 | 2 |
51-55 2.3 | 51-55 | 2.3 |
56-60 1.5 | 56-60 | 1.5 |
61-65 3.6 | 61-65 | 3.6 |
66+ 2.3 | 66+ | 2.3 |
Big Fish Games ROI Score by Usage
Big Fish Games's ROI score was rated the highest by customers who have used Big Fish Games's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Big Fish Games ROI Score by Industry
Big Fish Games's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Legal industry customers.
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Big Fish Games Customer Satisfaction (CSAT)
Big Fish Games Customer Satisfaction (CSAT) Score
36 / 100
Big Fish Games has an overall Customer Satisfaction score of 36 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
22%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
19%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Big Fish Games Customer Satisfaction
Big Fish Games's Customer Satisfaction score was rated highest by customers ages 61-65, and rated lowest by Other customers.
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Ranked Big Fish Games Customer Satisfaction the Highest
Ranked Big Fish Games Customer Satisfaction the Lowest
Big Fish Games Customer Satisfaction Score by Gender
Male customers rated Big Fish Games's Customer Satisfaction score 5 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Big Fish Games.
22 / 100
MaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 22% | |
Dissatisfied | 22% | |
Very Dissatisfied | 34% |
17 / 100
FemaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 23% | |
Very Dissatisfied | 43% |
Big Fish Games Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Big Fish Games' Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Big Fish Games.
20 / 100
Very Satisfied
10%
Satisfied
10%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
46%
CSAT according to African American/Black
Big Fish Games' Customer Satisfaction (CSAT) score was rated 34% according to African American/Black users and customers.
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34 / 100
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Other
Big Fish Games' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Big Fish Games.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
Big Fish Games Customer Satisfaction Score by Age
Big Fish Games's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Big Fish Games.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 25% | |||||||||||||||
| 46-50 | 33% | |||||||||||||||
| 51-55 | 33% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 50% | |||||||||||||||
| 66+ | 6% |
Big Fish Games Customer Satisfaction Score by Usage
Big Fish Games's Customer Satisfaction score was rated the highest by customers who have used Big Fish Games's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Big Fish Games Customer Satisfaction Score by Industry
Big Fish Games's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Big Fish Games Customer Satisfaction Score by Industry",
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}Big Fish Games Customer Service
2.6/5
Big Fish Games has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Big Fish Games's Customer Service
Address
906 Alaskan Way, Seattle, WA 98104
Website
https://www.bigfishgames.com
Phone Number
(206) 213-5753
Quick Insights into Big Fish Games Customer Service
Big Fish Games's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Big Fish Games' Customer Service score.
Ranked Big Fish Games Customer Service the Highest
Ranked Big Fish Games Customer Service the Lowest
Big Fish Games Customer Service Score by Gender
Female customers rated Big Fish Games's Customer Service score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Big Fish Games.
Male
1.9/5
Female
2.1/5
Big Fish Games Customer Service Score by Ethnicity
Big Fish Games's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Big Fish Games.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
African American/Black 2.8 | African American/Black | 2.8 |
Other 1.5 | Other | 1.5 |
Big Fish Games Customer Service Score by Age
Big Fish Games's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Big Fish Games.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.2 | 41-45 | 3.2 |
46-50 2.3 | 46-50 | 2.3 |
51-55 2.5 | 51-55 | 2.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 3.2 | 61-65 | 3.2 |
66+ 1.6 | 66+ | 1.6 |
Big Fish Games Customer Service Score by Usage
Big Fish Games's Customer Service score was rated the highest by customers who have used Big Fish Games's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Big Fish Games Customer Service Score by Industry
Big Fish Games's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Legal industry customers.
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Big Fish Games as an Employer
Consumer vs. Employees
Big Fish Games scored a -31 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Big Fish Games would recommend the brand to a friend. ENPS measures how likely Big Fish Games employees would recommend working at Big Fish Games to a friend.
Net Promoter Score
-31
NPS Score
| 26% | Promoters |
|---|---|
| 17% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 31% | Promoters |
|---|---|
| 31% | Passive |
| 38% | Detractors |
