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NPS
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Brand Page
Big Leap
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About Big Leap's Brand
Big Leap is a trust-centered digital marketing agency specializing in SEO, Content Marketing, Social Media, Marketing Automation, Reputation Management, and CRO. We’ve been able to achieve great success for our clients from the enterprise level to the small business in a variety of industries.
Brand at a Glance
93%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Big Leap NPS
Big Leap's Net Promoter Score (NPS) is a -1 with 46% Promoters, 7% Passives, and 47% Detractors. Net Promoter Score tracks whether Big Leap's customers would recommend using the product based on a scale of -100 to 100.
Big Leap Overall NPS
| 46% | Promoters |
|---|---|
| 7% | Passives |
| 47% | Detractors |
Big Leap NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Sep 2021 -15 | Sep 2021 | -15 |
Oct 2021 -20 | Oct 2021 | -20 |
Nov 2021 -27 | Nov 2021 | -27 |
Dec 2021 -7 | Dec 2021 | -7 |
Jan 2022 -8 | Jan 2022 | -8 |
Jun 2022 -1 | Jun 2022 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Big Leap Customer Reviews
Out of the 3 Big Leap customer reviews 2 were positive and 1 was constructive. Big Leap customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Big Leap Customer Loyalty
93%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
93% of Big Leap users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Big Leap Product Quality
3.6/5
Big Leap has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Big Leap's overall Product Quality score rated by its users and customers.
Big Leap Product Information
Big Leap’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.bigleap.com
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
Big Leap Pricing
Big Leap ROI & Value For Money
3.5/5
Big Leap has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Big Leap's overall ROI score rated by its users and customers.
Big Leap Customer Satisfaction (CSAT)
Big Leap Customer Satisfaction (CSAT) Score
76 / 100
Big Leap has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
58%
Satisfied
18%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Big Leap Customer Service
3.7/5
Big Leap has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Big Leap's overall Customer Service score rated by its users and customers.
About Big Leap's Customer Service
Address
525 S 850 E, Ste 2, Lehi, UT 84043
Website
http://www.bigleap.com
Phone Number
(801) 436-3003
Big Leap's Social Links
Big Leap as an Employer
4.8/5
Big Leap has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Big Leap scored a -1 for Net Promoter Score and a 70 for Employee Net Promoter Score. NPS gauges how likely a customer of Big Leap would recommend the brand to a friend. ENPS measures how likely Big Leap employees would recommend working at Big Leap to a friend.
Net Promoter Score
-1
NPS Score
| 46% | Promoters |
|---|---|
| 7% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
70
eNPS Score
| 80% | Promoters |
|---|---|
| 10% | Passive |
| 10% | Detractors |
