0
NPS
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Big Spaceship
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About Big Spaceship's Brand
Big Spaceship creates the experiences, products, platforms, and content that help brands build meaningful relationships with consumers.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
5/5
Customer Service
Big Spaceship NPS
Big Spaceship's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Big Spaceship's customers would recommend using the product based on a scale of -100 to 100.
Big Spaceship Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Big Spaceship NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Dec 2022 50 | Dec 2022 | 50 |
Feb 2023 0 | Feb 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Big Spaceship Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Big Spaceship users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Big Spaceship Product Quality
3.7/5
Big Spaceship has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Big Spaceship's overall Product Quality score rated by its users and customers.
Big Spaceship Product Information
Big Spaceship’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.bigspaceship.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Analytics
Content
Media
Social
Sports & Entertainment
Big Spaceship Pricing
Big Spaceship ROI & Value For Money
3.7/5
Big Spaceship has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Big Spaceship's overall ROI score rated by its users and customers.
Big Spaceship Customer Satisfaction (CSAT)
Big Spaceship Customer Satisfaction (CSAT) Score
50 / 100
Big Spaceship has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Big Spaceship Customer Service
5/5
Big Spaceship has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Big Spaceship's overall Customer Service score rated by its users and customers.
About Big Spaceship's Customer Service
Address
45 Main Street, Suite 716, Brooklyn, NY 11201
Website
http://www.bigspaceship.com
Phone Number
17189711062
Big Spaceship as an Employer
3.0/5
Big Spaceship has a 3.0/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Big Spaceship scored a 0 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Big Spaceship would recommend the brand to a friend. ENPS measures how likely Big Spaceship employees would recommend working at Big Spaceship to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
