-23
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Big Tex
Marketing or Exec? Claim Your Free Account
About Big Tex's Brand
Big Tex is the nation’s leading manufacturer and retailer of professional-grade open utility trailers and truck beds
Brand at a Glance
72%
Customer Loyalty
2.5/5
Product Quality
2.7/5
Pricing
2.2/5
Customer Service
Big Tex NPS
Big Tex's Net Promoter Score (NPS) is a -23 with 32% Promoters, 13% Passives, and 55% Detractors. Net Promoter Score tracks whether Big Tex's customers would recommend using the product based on a scale of -100 to 100.
Big Tex Overall NPS
| 32% | Promoters |
|---|---|
| 13% | Passives |
| 55% | Detractors |
Big Tex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 4 | Sep 2023 | 4 |
Nov 2023 0 | Nov 2023 | 0 |
Feb 2024 -5 | Feb 2024 | -5 |
Mar 2024 -11 | Mar 2024 | -11 |
Oct 2024 -15 | Oct 2024 | -15 |
Apr 2025 -18 | Apr 2025 | -18 |
May 2025 -19 | May 2025 | -19 |
Jun 2025 -21 | Jun 2025 | -21 |
Jul 2025 -20 | Jul 2025 | -20 |
Nov 2025 -22 | Nov 2025 | -22 |
Apr 2026 -25 | Apr 2026 | -25 |
Jun 2026 -24 | Jun 2026 | -24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Big Tex NPS by Gender
Male customers rated Big Tex's NPS 70 points higher than Female customers.
Male
-30
Big Tex's NPS was rated -30 by Male customers on Comparably.
30%
Promoters
10%
Passives
60%
Detractors
Female
-100
Big Tex's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Big Tex NPS by Ethnicity
Big Tex's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -13 | Caucasian | -13 |
Other -100 | Other | -100 |
Big Tex NPS by Age
Big Tex's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Big Tex NPS by Usage
Big Tex's NPS was rated the highest by customers who have used Big Tex's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -28 | Less than 1 Year | -28 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Big Tex Customer Reviews
Out of the 5 Big Tex customer reviews 3 were positive and 2 were constructive. Big Tex customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Big Tex Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Big Tex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Big Tex Customer Loyalty Score by Gender
Male customers rated Big Tex's Customer Loyalty score 36% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Big Tex.
Male
91%
Yes
Female
55%
Yes
Big Tex Customer Loyalty Score by Ethnicity
Big Tex's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Big Tex.
89
out of 100
Caucasian
64
out of 100
Other
Big Tex Customer Loyalty Score by Age
Big Tex's Customer Loyalty score was rated 100% by customers ages 51-55 and customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Big Tex.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 100% | 51-55 | 100% |
61-65 100% | 61-65 | 100% |
Big Tex Customer Loyalty Score by Usage
Big Tex's Customer Loyalty score was rated the highest by customers who have used Big Tex's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Big Tex Customer Loyalty Score by Industry
Big Tex's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Big Tex Product Quality
2.5/5
Big Tex has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Big Tex's overall Product Quality score rated by its users and customers.
Big Tex Product Information
Big Tex’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Big Tex's product the highest.
- Website
- http://bigtextrailers.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Manufacturing
Quick Insights into Big Tex Product Quality
Big Tex's Product Quality score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Big Tex's Product Quality.
Ranked Big Tex Product Quality the Highest
Ranked Big Tex Product Quality the Lowest
Big Tex Product Quality Score by Gender
Male customers rated Big Tex's Product Quality score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Big Tex.
Male
2.5/5
Female
1.5/5
Big Tex Product Quality Score by Ethnicity
Big Tex's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Big Tex.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Other 1.5 | Other | 1.5 |
Big Tex Product Quality Score by Age
Big Tex's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Big Tex.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2 | 51-55 | 2 |
61-65 1.5 | 61-65 | 1.5 |
Big Tex Product Quality Score by Usage
Big Tex's Product Quality score was rated 2.3 stars by customers who have used Big Tex's products/services for 5 to 10 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Big Tex Product Quality Score by Industry
Big Tex's Product Quality score was rated 2.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Big Tex Pricing
Big Tex ROI & Value For Money
2.7/5
Big Tex has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Big Tex's overall ROI score rated by its users and customers.
Big Tex Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Big Tex ROI
Big Tex's ROI score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Big Tex's ROI score.
Ranked Big Tex ROI the Highest
Ranked Big Tex ROI the Lowest
Big Tex ROI Score by Gender
Male customers rated Big Tex's ROI score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Big Tex.
Male
2.5/5
Female
1.5/5
Big Tex ROI Score by Ethnicity
Big Tex's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Big Tex.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Other 1.5 | Other | 1.5 |
Big Tex ROI Score by Age
Big Tex's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Big Tex.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.8 | 51-55 | 2.8 |
61-65 1.5 | 61-65 | 1.5 |
Big Tex ROI Score by Usage
Big Tex's ROI score was rated the highest by customers who have used Big Tex's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Big Tex ROI Score by Industry
Big Tex's ROI score was rated 2.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Big Tex Customer Satisfaction (CSAT)
Big Tex Customer Satisfaction (CSAT) Score
50 / 100
Big Tex has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
19%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
0%
Very Dissatisfied
47%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Big Tex Customer Satisfaction
Big Tex's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Big Tex's Customer Satisfaction.
Ranked Big Tex Customer Satisfaction the Highest
Ranked Big Tex Customer Satisfaction the Lowest
Big Tex Customer Satisfaction Score by Gender
Male customers rated Big Tex's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Big Tex.
40 / 100
MaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Big Tex Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Big Tex's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Big Tex.
50 / 100
Very Satisfied
38%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Other
Big Tex's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Big Tex.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Big Tex Customer Satisfaction Score by Age
Big Tex's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Big Tex.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 33% | |||||||||||||||
| 61-65 | 0% |
Big Tex Customer Satisfaction Score by Usage
Big Tex's Customer Satisfaction score was rated the highest by customers who have used Big Tex's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Big Tex Customer Satisfaction Score by Industry
Big Tex's Customer Satisfaction score was rated 33 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Big Tex Customer Satisfaction Score by Industry",
"text": "Big Tex's Customer Satisfaction score was rated 33 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Big Tex's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
}
]
}Big Tex Customer Service
2.2/5
Big Tex has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Big Tex's overall Customer Service score rated by its users and customers.
About Big Tex's Customer Service
Address
950 I-30, Mount Pleasant, TX
Website
http://bigtextrailers.com/
Phone Number
9035755220
Quick Insights into Big Tex Customer Service
Big Tex's Customer Service score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Big Tex's Customer Service score.
Ranked Big Tex Customer Service the Highest
Ranked Big Tex Customer Service the Lowest
Big Tex Customer Service Score by Gender
Male customers rated Big Tex's Customer Service score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Big Tex.
Male
2.1/5
Female
1.5/5
Big Tex Customer Service Score by Ethnicity
Big Tex's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Big Tex.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Other 1.5 | Other | 1.5 |
Big Tex Customer Service Score by Age
Big Tex's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Big Tex.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 2 | 51-55 | 2 |
61-65 1.5 | 61-65 | 1.5 |
Big Tex Customer Service Score by Usage
Big Tex's Customer Service score was rated the highest by customers who have used Big Tex's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Big Tex Customer Service Score by Industry
Big Tex's Customer Service score was rated 2 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Big Tex as an Employer
2.2/5
Big Tex has a 2.2/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Big Tex scored a -23 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Big Tex would recommend the brand to a friend. ENPS measures how likely Big Tex employees would recommend working at Big Tex to a friend.
Net Promoter Score
-23
NPS Score
| 32% | Promoters |
|---|---|
| 13% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 33% | Promoters |
|---|---|
| 13% | Passive |
| 54% | Detractors |
