0
NPS
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Big W Store
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About Big W Store's Brand
Operator of a discounted store chain in Australia. The company offers a broad range of general merchandise products for men, women and children at low prices.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Big W Store NPS
Big W Store's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Big W Store's customers would recommend using the product based on a scale of -100 to 100.
Big W Store Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Big W Store NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 0 | Mar 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Big W Store Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Big W Store users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Big W Store Product Quality
4/5
Big W Store has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Big W Store's overall Product Quality score rated by its users and customers.
Big W Store Product Information
Big W Store’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.bigw.com.au
- Company Size
- 10,000+ Employees
Big W Store Pricing
Big W Store ROI & Value For Money
2.5/5
Big W Store has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Big W Store's overall ROI score rated by its users and customers.
Big W Store Customer Satisfaction (CSAT)
Big W Store Customer Satisfaction (CSAT) Score
100 / 100
Big W Store has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Big W Store Customer Service
2.5/5
Big W Store has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Big W Store's overall Customer Service score rated by its users and customers.
About Big W Store's Customer Service
Address
PO Box 8000, Baulkham Hills, 2153
Website
www.bigw.com.au
Consumer vs. Employees
Big W Store scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Big W Store would recommend the brand to a friend. ENPS measures how likely Big W Store employees would recommend working at Big W Store to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
