56
NPS
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BigTime Software
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About BigTime Software's Brand
BigTime Software is dedicated to developing solutions that help growing professional services firms track, manage and invoice their time. Its award-winning industry-specific solutions are designed to speak the language of consultants of all stripes, from accounting, engineering, and architecture to IT services. Its solutions are used by more than 2,400 professional services firms to track over four billion dollars of billable time each year.
Brand at a Glance
10%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
2.7/5
Customer Service
BigTime Software NPS
BigTime Software's Net Promoter Score (NPS) is a 56 with 68% Promoters, 20% Passives, and 12% Detractors. Net Promoter Score tracks whether BigTime Software's customers would recommend using the product based on a scale of -100 to 100.
BigTime Software Overall NPS
| 68% | Promoters |
|---|---|
| 20% | Passives |
| 12% | Detractors |
BigTime Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 60 | Aug 2020 | 60 |
Apr 2023 56 | Apr 2023 | 56 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BigTime Software NPS by Usage
BigTime Software's NPS was rated the highest by customers who have used BigTime Software's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 62 | Less than 1 Year | 62 |
2 to 5 Years 70 | 2 to 5 Years | 70 |
5 to 10 Years 70 | 5 to 10 Years | 70 |
BigTime Software Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of BigTime Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BigTime Software Product Quality
4.3/5
BigTime Software has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock BigTime Software's overall Product Quality score rated by its users and customers.
BigTime Software Product Information
BigTime Software serves markets in the United States and Canada. BigTime Software supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
BigTime Software’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- https://www.bigtime.net
- Company Size
- 51-200 Employees
Industry
Professional Services
Languages Supported
English
Product Type
Workflow Management Software
Project Management Software
Project Collaboration Software
Task Management Software
Visual Project Management Software
Time & Expense Software
Professional Services Software
Billing & Invoicing Software
Professional Services Automation (PSA) Software
Consulting Software
Time Tracking Software
Resource Management Software
Project Tracking Software
Cloud Integration Software
Floor Plan Software
Project Planning Software
Gantt Chart Software
Job Costing Software
Accounting Practice Management Software
BigTime Software Pricing
BigTime Software ROI & Value For Money
4.2/5
BigTime Software has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock BigTime Software's overall ROI score rated by its users and customers.
BigTime Software Pricing Plans
BigTime Software has a pricing structure that accommodates small, medium, and large businesses. Starting from $10/month, BigTime Software uses a subscription model and offers the following: PRO: $30.00 per user, per month. and PREMIER: $40.00 per user, per month..
Who Uses BigTime Software?
Small Businesses
Medium Businesses
Large Enterprises
BigTime Software Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BigTime Software Customer Service
2.7/5
BigTime Software has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock BigTime Software's overall Customer Service score rated by its users and customers.
About BigTime Software's Customer Service
Address
311 S Wacker Dr, Chicago, IL 60606
Website
https://www.bigtime.net
Phone Number
3123464646
Consumer vs. Employees
BigTime Software scored a 56 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of BigTime Software would recommend the brand to a friend. ENPS measures how likely BigTime Software employees would recommend working at BigTime Software to a friend.
Net Promoter Score
56
NPS Score
| 68% | Promoters |
|---|---|
| 20% | Passive |
| 12% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
