20
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
BILL
Marketing or Exec? Claim Your Free Account
About BILL's Brand
Bill is the leading digital business payments company creating magically simple AP and AR solutions.
Brand at a Glance
76%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.2/5
Customer Service
BILL CMO
BILL NPS
BILL's Net Promoter Score (NPS) is a 20 with 53% Promoters, 14% Passives, and 33% Detractors. Net Promoter Score tracks whether BILL's customers would recommend using the product based on a scale of -100 to 100.
BILL Overall NPS
| 53% | Promoters |
|---|---|
| 14% | Passives |
| 33% | Detractors |
BILL NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 14 | Jun 2024 | 14 |
Jul 2024 13 | Jul 2024 | 13 |
Aug 2024 15 | Aug 2024 | 15 |
Oct 2024 15 | Oct 2024 | 15 |
Nov 2024 17 | Nov 2024 | 17 |
Dec 2024 17 | Dec 2024 | 17 |
Jan 2025 18 | Jan 2025 | 18 |
Feb 2025 19 | Feb 2025 | 19 |
Mar 2025 19 | Mar 2025 | 19 |
Apr 2025 19 | Apr 2025 | 19 |
Oct 2025 21 | Oct 2025 | 21 |
Nov 2025 19 | Nov 2025 | 19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BILL NPS by Gender
Female customers rated BILL's NPS 2 points higher than Male customers.
Male
-19
BILL's NPS was rated -19 by Male customers on Comparably.
31%
Promoters
19%
Passives
50%
Detractors
Female
-17
BILL's NPS was rated -17 by Female customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
BILL NPS by Ethnicity
BILL's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 14 | Caucasian | 14 |
African American/Black -40 | African American/Black | -40 |
Asian or Pacific Islander -20 | Asian or Pacific Islander | -20 |
Other 0 | Other | 0 |
BILL NPS by Age
BILL's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
BILL NPS by Usage
BILL's NPS was rated the highest by customers who have used BILL's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -28 | Less than 1 Year | -28 |
1 to 2 Years 10 | 1 to 2 Years | 10 |
2 to 5 Years 15 | 2 to 5 Years | 15 |
5 to 10 Years 55 | 5 to 10 Years | 55 |
BILL Customer Reviews
Out of the 6 BILL customer reviews 4 were positive and 2 were constructive. BILL customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
BILL Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of BILL users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BILL Customer Loyalty Score by Gender
Female customers rated BILL's Customer Loyalty score 27% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of BILL.
Male
66%
Yes
Female
93%
Yes
BILL Customer Loyalty Score by Ethnicity
BILL's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of BILL.
87
out of 100
Caucasian
82
out of 100
African American/Black
64
out of 100
Asian or Pacific Islander
87
out of 100
Other
BILL Customer Loyalty Score by Age
BILL's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of BILL.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
31-35 100% | 31-35 | 100% |
36-40 82% | 36-40 | 82% |
46-50 64% | 46-50 | 64% |
51-55 70% | 51-55 | 70% |
BILL Customer Loyalty Score by Usage
BILL's Customer Loyalty score was rated the highest by customers who have used BILL's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
BILL Customer Loyalty Score by Industry
BILL's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
BILL Product Quality
3.3/5
BILL has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock BILL's overall Product Quality score rated by its users and customers.
BILL Product Information
BILL serves markets in the United States. BILL supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
BILL’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated BILL's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated BILL the lowest at 2.4.
- Website
- https://www.bill.com/
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Languages Supported
English
Product Type
Payment Management Software
Payment Gateway Software
Accounts Payable Software
Accounts Receivable Software
Billing & Invoicing Software
Bookkeeper Software
Recurring Billing Software
Quick Insights into BILL Product Quality
BILL's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers who have used BILL's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked BILL's Product Quality.
Ranked BILL Product Quality the Highest
Ranked BILL Product Quality the Lowest
BILL Product Quality Score by Gender
Male customers rated BILL's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of BILL.
Male
2.8/5
Female
2.7/5
BILL Product Quality Score by Ethnicity
BILL's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of BILL.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 2.1 | African American/Black | 2.1 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Other 2.9 | Other | 2.9 |
BILL Product Quality Score by Age
BILL's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of BILL.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
31-35 2.5 | 31-35 | 2.5 |
36-40 3.4 | 36-40 | 3.4 |
46-50 2.2 | 46-50 | 2.2 |
51-55 2.6 | 51-55 | 2.6 |
BILL Product Quality Score by Usage
BILL's Product Quality score was rated the highest by customers who have used BILL's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
BILL Product Quality Score by Industry
BILL's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
BILL Pricing
BILL ROI & Value For Money
3.4/5
BILL has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock BILL's overall ROI score rated by its users and customers.
BILL Pricing Plans
BILL has a pricing structure that accommodates small, medium, and large businesses. Starting from $39/month, BILL uses a subscription model and offers the following: $39 user/month, TEAM, and $49 user/month.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Food and Beverages industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from BILL.
Who Uses BILL?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into BILL ROI
BILL's ROI score was rated highest by customers from the Food and Beverages industry, and rated lowest by customers who have used BILL's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked BILL's ROI score.
Ranked BILL ROI the Highest
Ranked BILL ROI the Lowest
BILL ROI Score by Gender
Female customers rated BILL's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of BILL.
Male
2.9/5
Female
3/5
BILL ROI Score by Ethnicity
BILL's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of BILL.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
African American/Black 2.1 | African American/Black | 2.1 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 3.4 | Other | 3.4 |
BILL ROI Score by Age
BILL's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of BILL.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
31-35 2.6 | 31-35 | 2.6 |
36-40 3.4 | 36-40 | 3.4 |
46-50 2.4 | 46-50 | 2.4 |
51-55 2.5 | 51-55 | 2.5 |
BILL ROI Score by Usage
BILL's ROI score was rated the highest by customers who have used BILL's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
BILL ROI Score by Industry
BILL's ROI score was rated the highest by Food and Beverages industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
BILL Customer Satisfaction (CSAT)
BILL Customer Satisfaction (CSAT) Score
57 / 100
BILL has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
21%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
8%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BILL Customer Satisfaction
BILL's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used BILL's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked BILL's Customer Satisfaction.
Ranked BILL Customer Satisfaction the Highest
Ranked BILL Customer Satisfaction the Lowest
BILL Customer Satisfaction Score by Gender
Male customers rated BILL's Customer Satisfaction score 8 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of BILL.
54 / 100
MaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 0% | |
Very Dissatisfied | 38% |
46 / 100
FemaleVery Satisfied | 28% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 0% | |
Very Dissatisfied | 45% |
BILL Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
BILL's Customer Satisfaction (CSAT) score was rated 57% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of BILL.
57 / 100
Very Satisfied
57%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
43%
CSAT according to African American/Black
BILL's Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of BILL.
40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
CSAT according to Asian or Pacific Islander
BILL's Customer Satisfaction (CSAT) score was rated 60% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of BILL.
60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Other
BILL's Customer Satisfaction (CSAT) score was rated 57% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of BILL.
57 / 100
Very Satisfied
29%
Satisfied
28%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
43%
BILL Customer Satisfaction Score by Age
BILL's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of BILL.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 40% | |||||||||||||||
| 36-40 | 60% | |||||||||||||||
| 46-50 | 43% |
BILL Customer Satisfaction Score by Usage
BILL's Customer Satisfaction score was rated the highest by customers who have used BILL's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
BILL Customer Satisfaction Score by Industry
BILL's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "BILL Customer Satisfaction Score by Industry",
"text": "BILL's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 72,
"stars": 0,
"csatScore": 72,
"text": "BILL's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 72
},
{
"label": "Accounting",
"groupId": 495,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "BILL's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 80
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "BILL's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
}
]
}BILL Customer Service
3.2/5
BILL has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock BILL's overall Customer Service score rated by its users and customers.
About BILL's Customer Service
Address
6220 America Center Dr, San Jose, CA 95002
Website
https://www.bill.com/
Phone Number
(650) 621-7700
BILL's Social Links
Quick Insights into BILL Customer Service
BILL's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used BILL's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked BILL's Customer Service score.
Ranked BILL Customer Service the Highest
Ranked BILL Customer Service the Lowest
BILL Customer Service Score by Gender
Female customers rated BILL's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of BILL.
Male
2.6/5
Female
2.9/5
BILL Customer Service Score by Ethnicity
BILL's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of BILL.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 1.7 | African American/Black | 1.7 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 3.1 | Other | 3.1 |
BILL Customer Service Score by Age
BILL's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of BILL.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
31-35 2.4 | 31-35 | 2.4 |
36-40 3.4 | 36-40 | 3.4 |
46-50 2.4 | 46-50 | 2.4 |
51-55 2 | 51-55 | 2 |
BILL Customer Service Score by Usage
BILL's Customer Service score was rated the highest by customers who have used BILL's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
BILL Customer Service Score by Industry
BILL's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
BILL as an Employer
4.6/5
BILL has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
BILL scored a 20 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of BILL would recommend the brand to a friend. ENPS measures how likely BILL employees would recommend working at BILL to a friend.
Net Promoter Score
20
NPS Score
| 53% | Promoters |
|---|---|
| 14% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 53% | Promoters |
|---|---|
| 23% | Passive |
| 24% | Detractors |
