16
NPS
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Bill & Melinda Gates Foundation
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About Bill & Melinda Gates Foundation's Brand
The Bill & Melinda Gates Foundation supports initiatives in education, world health and population, and community giving.
Brand at a Glance
77%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Bill & Melinda Gates Foundation NPS
Bill & Melinda Gates Foundation's Net Promoter Score (NPS) is a 16 with 51% Promoters, 14% Passives, and 35% Detractors. Net Promoter Score tracks whether Bill & Melinda Gates Foundation's customers would recommend using the product based on a scale of -100 to 100.
Bill & Melinda Gates Foundation Overall NPS
| 51% | Promoters |
|---|---|
| 14% | Passives |
| 35% | Detractors |
Bill & Melinda Gates Foundation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 9 | Dec 2022 | 9 |
Jan 2023 12 | Jan 2023 | 12 |
Apr 2023 8 | Apr 2023 | 8 |
May 2023 10 | May 2023 | 10 |
Jun 2023 11 | Jun 2023 | 11 |
Jul 2023 7 | Jul 2023 | 7 |
Sep 2023 10 | Sep 2023 | 10 |
Oct 2023 15 | Oct 2023 | 15 |
Aug 2024 12 | Aug 2024 | 12 |
Sep 2024 11 | Sep 2024 | 11 |
Sep 2025 14 | Sep 2025 | 14 |
Oct 2025 16 | Oct 2025 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bill & Melinda Gates Foundation NPS by Gender
Bill & Melinda Gates Foundation's NPS was rated 0 by Female customers on Comparably.
Female
0
Bill & Melinda Gates Foundation's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Male
N/A
Bill & Melinda Gates Foundation's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Bill & Melinda Gates Foundation NPS by Usage
Bill & Melinda Gates Foundation's NPS was rated 75 points by customers who have used Bill & Melinda Gates Foundation's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 75 | Less than 1 Year | 75 |
Bill & Melinda Gates Foundation Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Bill & Melinda Gates Foundation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bill & Melinda Gates Foundation Customer Loyalty Score by Gender
Bill & Melinda Gates Foundation's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Bill & Melinda Gates Foundation.
Female
100%
Yes
Male
N/A
Yes
Bill & Melinda Gates Foundation Customer Loyalty Score by Usage
Bill & Melinda Gates Foundation's Customer Loyalty score was rated 78% by customers who have used Bill & Melinda Gates Foundation's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Bill & Melinda Gates Foundation Product Quality
3.9/5
Bill & Melinda Gates Foundation has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Bill & Melinda Gates Foundation Product Information
Bill & Melinda Gates Foundation’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Government & Legal
Quick Insights into Bill & Melinda Gates Foundation Product Quality
Bill & Melinda Gates Foundation's Product Quality score was rated highest by customers who have used Bill & Melinda Gates Foundation's products/services for Less than 1 Year.
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Ranked Bill & Melinda Gates Foundation Product Quality the Highest
Bill & Melinda Gates Foundation Product Quality Score by Gender
Bill & Melinda Gates Foundation's Product Quality score was rated 3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Bill & Melinda Gates Foundation.
Female
3/5
Male
N/A
Bill & Melinda Gates Foundation Product Quality Score by Usage
Bill & Melinda Gates Foundation's Product Quality score was rated 4.1 stars by customers who have used Bill & Melinda Gates Foundation's products/services for Less than 1 Year.
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Bill & Melinda Gates Foundation Pricing
Bill & Melinda Gates Foundation ROI & Value For Money
3.9/5
Bill & Melinda Gates Foundation has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Bill & Melinda Gates Foundation ROI
Bill & Melinda Gates Foundation's ROI score was rated highest by customers who have used Bill & Melinda Gates Foundation's products/services for Less than 1 Year.
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Ranked Bill & Melinda Gates Foundation ROI the Highest
Bill & Melinda Gates Foundation ROI Score by Gender
Bill & Melinda Gates Foundation's ROI score was rated 3.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Bill & Melinda Gates Foundation.
Female
3.6/5
Male
N/A
Bill & Melinda Gates Foundation ROI Score by Usage
Bill & Melinda Gates Foundation's ROI score was rated 4.4 stars by customers who have used Bill & Melinda Gates Foundation's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Bill & Melinda Gates Foundation Customer Satisfaction (CSAT)
Bill & Melinda Gates Foundation Customer Satisfaction (CSAT) Score
67 / 100
Bill & Melinda Gates Foundation has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
37%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
11%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bill & Melinda Gates Foundation Customer Satisfaction
Bill & Melinda Gates Foundation's Customer Satisfaction score was rated highest by customers who have used Bill & Melinda Gates Foundation's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Bill & Melinda Gates Foundation's Customer Satisfaction.
Ranked Bill & Melinda Gates Foundation Customer Satisfaction the Highest
Bill & Melinda Gates Foundation Customer Satisfaction Score by Gender
Bill & Melinda Gates Foundation's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Bill & Melinda Gates Foundation.
67 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Bill & Melinda Gates Foundation Customer Satisfaction Score by Usage
Bill & Melinda Gates Foundation's Customer Satisfaction score was rated 100 points by customers who have used Bill & Melinda Gates Foundation's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Bill & Melinda Gates Foundation Customer Service
3.9/5
Bill & Melinda Gates Foundation has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Bill & Melinda Gates Foundation's Customer Service
Address
500 Fifth Avenue North, Seattle, WA
Website
http://www.gatesfoundation.org
Quick Insights into Bill & Melinda Gates Foundation Customer Service
Bill & Melinda Gates Foundation's Customer Service score was rated highest by customers who have used Bill & Melinda Gates Foundation's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Bill & Melinda Gates Foundation's Customer Service score.
Ranked Bill & Melinda Gates Foundation Customer Service the Highest
Bill & Melinda Gates Foundation Customer Service Score by Gender
Bill & Melinda Gates Foundation's Customer Service score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Bill & Melinda Gates Foundation.
Female
3.5/5
Male
N/A
Bill & Melinda Gates Foundation Customer Service Score by Usage
Bill & Melinda Gates Foundation's Customer Service score was rated 4.6 stars by customers who have used Bill & Melinda Gates Foundation's products/services for Less than 1 Year.
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Bill & Melinda Gates Foundation as an Employer
4.1/5
Bill & Melinda Gates Foundation has a 4.1/5 stars for its overall company culture rated by their employees
top
35%
CEO of Bill & Melinda Gates Foundation
In the Top 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Bill & Melinda Gates Foundation scored a 16 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Bill & Melinda Gates Foundation would recommend the brand to a friend. ENPS measures how likely Bill & Melinda Gates Foundation employees would recommend working at Bill & Melinda Gates Foundation to a friend.
Net Promoter Score
16
NPS Score
| 51% | Promoters |
|---|---|
| 14% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
