-24
NPS
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Billings Clinic
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About Billings Clinic's Brand
Billings Clinic is a community-governed not-for-profit health care organization.
Brand at a Glance
59%
Customer Loyalty
2.8/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Billings Clinic NPS
Billings Clinic's Net Promoter Score (NPS) is a -24 with 31% Promoters, 14% Passives, and 55% Detractors. Net Promoter Score tracks whether Billings Clinic's customers would recommend using the product based on a scale of -100 to 100.
Billings Clinic Overall NPS
| 31% | Promoters |
|---|---|
| 14% | Passives |
| 55% | Detractors |
Billings Clinic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 13 | Oct 2021 | 13 |
Jun 2022 10 | Jun 2022 | 10 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 -16 | Aug 2022 | -16 |
Sep 2022 -22 | Sep 2022 | -22 |
Dec 2022 -27 | Dec 2022 | -27 |
Jan 2023 -31 | Jan 2023 | -31 |
May 2023 -28 | May 2023 | -28 |
Jun 2023 -27 | Jun 2023 | -27 |
Sep 2023 -25 | Sep 2023 | -25 |
Jan 2024 -19 | Jan 2024 | -19 |
Oct 2025 -24 | Oct 2025 | -24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Billings Clinic NPS by Gender
Male customers rated Billings Clinic's NPS 35 points higher than Female customers.
Male
-40
Billings Clinic's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
-75
Billings Clinic's NPS was rated -75 by Female customers on Comparably.
0%
Promoters
25%
Passives
75%
Detractors
Billings Clinic NPS by Ethnicity
Billings Clinic's NPS was rated -75 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -75 | Caucasian | -75 |
Billings Clinic NPS by Usage
Billings Clinic's NPS was rated the highest by customers who have used Billings Clinic's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -67 | 5 to 10 Years | -67 |
Over 10 Years -75 | Over 10 Years | -75 |
Billings Clinic Customer Reviews
Out of the 4 Billings Clinic customer reviews 0 were positive and 4 were constructive. Billings Clinic customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Billings Clinic Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Billings Clinic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Billings Clinic Customer Loyalty Score by Gender
Female customers rated Billings Clinic's Customer Loyalty score 32% higher than Male customers.
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Male
46%
Yes
Female
78%
Yes
Billings Clinic Customer Loyalty Score by Ethnicity
Billings Clinic's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Billings Clinic.
55
out of 100
Caucasian
Billings Clinic Customer Loyalty Score by Usage
Billings Clinic's Customer Loyalty score was rated the highest by customers who have used Billings Clinic's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Billings Clinic Customer Loyalty Score by Industry
Billings Clinic's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Billings Clinic Product Quality
2.8/5
Billings Clinic has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Billings Clinic Product Information
Billings Clinic’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Billings Clinic's product the highest.
- Company Size
- 5,001-10,000 Employees
Quick Insights into Billings Clinic Product Quality
Billings Clinic's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used Billings Clinic's products/services for Over 10 Years.
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Ranked Billings Clinic Product Quality the Highest
Ranked Billings Clinic Product Quality the Lowest
Billings Clinic Product Quality Score by Gender
Male customers rated Billings Clinic's Product Quality score 0.1 stars higher than Female customers.
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Male
2.5/5
Female
2.4/5
Billings Clinic Product Quality Score by Ethnicity
Billings Clinic's Product Quality score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Billings Clinic.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Billings Clinic Product Quality Score by Usage
Billings Clinic's Product Quality score was rated the highest by customers who have used Billings Clinic's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Billings Clinic Product Quality Score by Industry
Billings Clinic's Product Quality score was rated 3 stars by Healthcare, Hospitals and Medicine industry customers.
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Billings Clinic Pricing
Billings Clinic ROI & Value For Money
2.5/5
Billings Clinic has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Billings Clinic Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Billings Clinic ROI
Billings Clinic's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used Billings Clinic's products/services for Over 10 Years.
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Ranked Billings Clinic ROI the Highest
Ranked Billings Clinic ROI the Lowest
Billings Clinic ROI Score by Gender
Male customers rated Billings Clinic's ROI score 0.3 stars higher than Female customers.
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Male
2.4/5
Female
2.1/5
Billings Clinic ROI Score by Ethnicity
Billings Clinic's ROI score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Billings Clinic.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Billings Clinic ROI Score by Usage
Billings Clinic's ROI score was rated the highest by customers who have used Billings Clinic's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Billings Clinic ROI Score by Industry
Billings Clinic's ROI score was rated 2.9 stars by Healthcare, Hospitals and Medicine industry customers.
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Billings Clinic Customer Satisfaction (CSAT)
Billings Clinic Customer Satisfaction (CSAT) Score
46 / 100
Billings Clinic has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
6%
Satisfied
40%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
20%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Billings Clinic Customer Satisfaction
Billings Clinic's Customer Satisfaction score was rated highest by Female customers, and rated lowest by customers who have used Billings Clinic's products/services for Over 10 Years.
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Ranked Billings Clinic Customer Satisfaction the Highest
Ranked Billings Clinic Customer Satisfaction the Lowest
Billings Clinic Customer Satisfaction Score by Gender
Female customers rated Billings Clinic's Customer Satisfaction score 42 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Billings Clinic.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
75 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Billings Clinic Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Billings Clinic's Customer Satisfaction (CSAT) score was rated 57% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Billings Clinic.
57 / 100
Very Satisfied
0%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
29%
Billings Clinic Customer Satisfaction Score by Usage
Billings Clinic's Customer Satisfaction score was rated the highest by customers who have used Billings Clinic's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Billings Clinic Customer Satisfaction Score by Industry
Billings Clinic's Customer Satisfaction score was rated 67 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"groupId": 522,
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}Billings Clinic Customer Service
2.5/5
Billings Clinic has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Billings Clinic's overall Customer Service score rated by its users and customers.
About Billings Clinic's Customer Service
Address
801 N 29th Street, Billings, MT 59107
Website
http://www.billingsclinic.com
Phone Number
4066573872
Quick Insights into Billings Clinic Customer Service
Billings Clinic's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used Billings Clinic's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Billings Clinic's Customer Service score.
Ranked Billings Clinic Customer Service the Highest
Ranked Billings Clinic Customer Service the Lowest
Billings Clinic Customer Service Score by Gender
Female customers rated Billings Clinic's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Billings Clinic.
Male
2.2/5
Female
2.7/5
Billings Clinic Customer Service Score by Ethnicity
Billings Clinic's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Billings Clinic.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Billings Clinic Customer Service Score by Usage
Billings Clinic's Customer Service score was rated the highest by customers who have used Billings Clinic's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Billings Clinic Customer Service Score by Industry
Billings Clinic's Customer Service score was rated 3.1 stars by Healthcare, Hospitals and Medicine industry customers.
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Billings Clinic as an Employer
2.4/5
Billings Clinic has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Billings Clinic scored a -24 for Net Promoter Score and a -69 for Employee Net Promoter Score. NPS gauges how likely a customer of Billings Clinic would recommend the brand to a friend. ENPS measures how likely Billings Clinic employees would recommend working at Billings Clinic to a friend.
Net Promoter Score
-24
NPS Score
| 31% | Promoters |
|---|---|
| 14% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
-69
eNPS Score
| 7% | Promoters |
|---|---|
| 17% | Passive |
| 76% | Detractors |
