-100
NPS
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Billy Sims BBQ
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About Billy Sims BBQ's Brand
Billy Sims BBQ are committed to offering you and your family first-class food in a fun atmosphere that highlights.
Brand at a Glance
73%
Customer Loyalty
2.1/5
Product Quality
2.5/5
Pricing
2.4/5
Customer Service
Billy Sims BBQ NPS
Billy Sims BBQ's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Billy Sims BBQ's customers would recommend using the product based on a scale of -100 to 100.
Billy Sims BBQ Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Billy Sims BBQ NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Billy Sims BBQ Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Billy Sims BBQ users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Billy Sims BBQ Product Quality
2.1/5
Billy Sims BBQ has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Billy Sims BBQ's overall Product Quality score rated by its users and customers.
Billy Sims BBQ Product Information
Billy Sims BBQ’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- http://billysimsbbq.com
- Company Size
- 201-500 Employees
Industry
Tech
Food and Beverages
Billy Sims BBQ Pricing
Billy Sims BBQ ROI & Value For Money
2.5/5
Billy Sims BBQ has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Billy Sims BBQ Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
50%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Billy Sims BBQ Customer Service
2.4/5
Billy Sims BBQ has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Billy Sims BBQ's Customer Service
Address
Oklahoma City, OK
Website
http://billysimsbbq.com
Phone Number
(855) 266-6371
Billy Sims BBQ as an Employer
Consumer vs. Employees
Billy Sims BBQ scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Billy Sims BBQ would recommend the brand to a friend. ENPS measures how likely Billy Sims BBQ employees would recommend working at Billy Sims BBQ to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
