-100
NPS
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Brand Page
Binary Tree
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About Binary Tree's Brand
Messaging, Active Directory & Application Migration
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
Binary Tree NPS
Binary Tree's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Binary Tree's customers would recommend using the product based on a scale of -100 to 100.
Binary Tree Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Binary Tree NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Binary Tree Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Binary Tree users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Binary Tree Product Quality
2.5/5
Binary Tree has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Binary Tree's overall Product Quality score rated by its users and customers.
Binary Tree Product Information
Binary Tree’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.binarytree.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
SaaS
Binary Tree Pricing
Binary Tree ROI & Value For Money
3/5
Binary Tree has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Binary Tree's overall ROI score rated by its users and customers.
Binary Tree Customer Service
3/5
Binary Tree has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Binary Tree's overall Customer Service score rated by its users and customers.
About Binary Tree's Customer Service
Address
3088 RT 27, Newark, NJ 08824
Website
http://www.binarytree.com
Phone Number
347.983.2565
Binary Tree as an Employer
2.9/5
Binary Tree has a 2.9/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Binary Tree scored a -100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Binary Tree would recommend the brand to a friend. ENPS measures how likely Binary Tree employees would recommend working at Binary Tree to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
