100
NPS
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Brand Page
BinckBank
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About BinckBank's Brand
Provider of online asset management service. The company provides conventional and internet brokerage services in securities and derivative transactions for private and professional investors.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
BinckBank NPS
BinckBank's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether BinckBank's customers would recommend using the product based on a scale of -100 to 100.
BinckBank Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
BinckBank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BinckBank Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of BinckBank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BinckBank Product Quality
2.5/5
BinckBank has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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BinckBank Product Information
BinckBank’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.binck.com
- Company Size
- 501-1,000 Employees
BinckBank Pricing
BinckBank ROI & Value For Money
5/5
BinckBank has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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BinckBank Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BinckBank Customer Service
5/5
BinckBank has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About BinckBank's Customer Service
Address
Barbara Strozzilaan 310, Amsterdam, 1083 HN Azerbaijan
Website
www.binck.com
Phone Number
7
