-100
NPS
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Brand Page
Binti
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About Binti's Brand
Binti is a for-profit mission driven tech company with the goal of helping more children join loving families through adoption
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
2.5/5
Pricing
5/5
Customer Service
Binti NPS
Binti's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Binti's customers would recommend using the product based on a scale of -100 to 100.
Binti Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Binti NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Binti Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Binti users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Binti Product Quality
1.5/5
Binti has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Binti's overall Product Quality score rated by its users and customers.
Binti Product Information
Binti’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://binti.com
- Company Size
- 1-10 Employees
Industry
Tech
Consumer Services
SaaS
Binti Pricing
Binti ROI & Value For Money
2.5/5
Binti has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Binti's overall ROI score rated by its users and customers.
Binti Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Binti Customer Service
5/5
Binti has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Binti's overall Customer Service score rated by its users and customers.
About Binti's Customer Service
Address
San Francisco, CA
Website
http://binti.com
Phone Number
(844)424-6844
Binti as an Employer
3.5/5
Binti has a 3.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Binti scored a -100 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Binti would recommend the brand to a friend. ENPS measures how likely Binti employees would recommend working at Binti to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
