-34
NPS
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BioReference Laboratories, Inc.
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About BioReference Laboratories, Inc. Brand
BioReference is the third largest clinical laboratory in the U.S. The company is in network with the five largest national health plans.
Brand at a Glance
48%
Customer Loyalty
2.2/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
BioReference Laboratories, Inc. NPS
BioReference Laboratories, Inc.'s Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether BioReference Laboratories, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
BioReference Laboratories, Inc. Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
BioReference Laboratories, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 0 | Nov 2020 | 0 |
Oct 2021 -33 | Oct 2021 | -33 |
Jan 2022 0 | Jan 2022 | 0 |
Jul 2022 -20 | Jul 2022 | -20 |
Aug 2022 -33 | Aug 2022 | -33 |
Oct 2022 -25 | Oct 2022 | -25 |
Feb 2023 -11 | Feb 2023 | -11 |
May 2023 -20 | May 2023 | -20 |
Nov 2023 -17 | Nov 2023 | -17 |
Feb 2024 -23 | Feb 2024 | -23 |
Mar 2024 -29 | Mar 2024 | -29 |
Sep 2025 -33 | Sep 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BioReference Laboratories, Inc. NPS by Gender
BioReference Laboratories, Inc.'s NPS was rated 0 by Female customers on Comparably.
Female
0
BioReference Laboratories, Inc.'s NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Male
N/A
BioReference Laboratories, Inc.'s NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
BioReference Laboratories, Inc. NPS by Usage
BioReference Laboratories, Inc.'s NPS was rated -100 points by customers who have used BioReference Laboratories, Inc.'s products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
BioReference Laboratories, Inc. Customer Loyalty
48%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
48% of BioReference Laboratories, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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BioReference Laboratories, Inc. Customer Loyalty Score by Gender
BioReference Laboratories, Inc.'s Customer Loyalty score was rated 78 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of BioReference Laboratories, Inc..
Female
78%
Yes
Male
N/A
Yes
BioReference Laboratories, Inc. Customer Loyalty Score by Usage
BioReference Laboratories, Inc.'s Customer Loyalty score was rated 10% by customers who have used BioReference Laboratories, Inc.'s products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
BioReference Laboratories, Inc. Product Quality
2.2/5
BioReference Laboratories, Inc. has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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BioReference Laboratories, Inc. Product Information
BioReference Laboratories, Inc.’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.bioreference.com
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare
Quick Insights into BioReference Laboratories, Inc. Product Quality
BioReference Laboratories, Inc.'s Product Quality score was rated highest by Female customers.
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Ranked BioReference Laboratories, Inc. Product Quality the Highest
BioReference Laboratories, Inc. Product Quality Score by Gender
BioReference Laboratories, Inc.'s Product Quality score was rated 3.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of BioReference Laboratories, Inc..
Female
3.2/5
Male
N/A
BioReference Laboratories, Inc. Product Quality Score by Usage
BioReference Laboratories, Inc.'s Product Quality score was rated 1.5 stars by customers who have used BioReference Laboratories, Inc.'s products/services for Less than 1 Year.
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BioReference Laboratories, Inc. Pricing
BioReference Laboratories, Inc. ROI & Value For Money
2.2/5
BioReference Laboratories, Inc. has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Quick Insights into BioReference Laboratories, Inc. ROI
BioReference Laboratories, Inc.'s ROI score was rated highest by Female customers.
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Ranked BioReference Laboratories, Inc. ROI the Highest
BioReference Laboratories, Inc. ROI Score by Gender
BioReference Laboratories, Inc.'s ROI score was rated 3.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of BioReference Laboratories, Inc..
Female
3.2/5
Male
N/A
BioReference Laboratories, Inc. ROI Score by Usage
BioReference Laboratories, Inc.'s ROI score was rated 1.5 stars by customers who have used BioReference Laboratories, Inc.'s products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
BioReference Laboratories, Inc. Customer Satisfaction (CSAT)
BioReference Laboratories, Inc. Customer Satisfaction (CSAT) Score
30 / 100
BioReference Laboratories, Inc. has an overall Customer Satisfaction score of 30 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BioReference Laboratories, Inc. Customer Satisfaction
BioReference Laboratories, Inc.'s Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked BioReference Laboratories, Inc. Customer Satisfaction.
Ranked BioReference Laboratories, Inc. Customer Satisfaction the Highest
BioReference Laboratories, Inc. Customer Satisfaction Score by Gender
BioReference Laboratories, Inc.'s Customer Satisfaction score was rated 75 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of BioReference Laboratories, Inc..
75 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
BioReference Laboratories, Inc. Customer Service
2.2/5
BioReference Laboratories, Inc. has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About BioReference Laboratories, Inc.'s Customer Service
Address
481 Edward H. Ross Drive, Elmwood Park, NJ 07407
Website
http://www.bioreference.com
Phone Number
201.791.2600
BioReference Laboratories, Inc.'s Social Links
Quick Insights into BioReference Laboratories, Inc. Customer Service
BioReference Laboratories, Inc.'s Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked BioReference Laboratories, Inc. Customer Service score.
Ranked BioReference Laboratories, Inc. Customer Service the Highest
BioReference Laboratories, Inc. Customer Service Score by Gender
BioReference Laboratories, Inc.'s Customer Service score was rated 3.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of BioReference Laboratories, Inc..
Female
3.2/5
Male
N/A
BioReference Laboratories, Inc. Customer Service Score by Usage
BioReference Laboratories, Inc.'s Customer Service score was rated 1.5 stars by customers who have used BioReference Laboratories, Inc.'s products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
BioReference Laboratories, Inc. as an Employer
3.2/5
BioReference Laboratories, Inc. has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
CEO of BioReference Laboratories, Inc.
In the Top 50% of Similar Sized Companies on Comparably.
Consumer vs. Employees
BioReference Laboratories, Inc. scored a -34 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of BioReference Laboratories, Inc. would recommend the brand to a friend. ENPS measures how likely BioReference Laboratories, Inc. employees would recommend working at BioReference Laboratories, Inc. to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 37% | Promoters |
|---|---|
| 17% | Passive |
| 46% | Detractors |
