-9
NPS
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Bio-Techne
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About Bio-Techne's Brand
Bio-Techne provides scientific solutions.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Bio-Techne NPS
Bio-Techne's Net Promoter Score (NPS) is a -9 with 35% Promoters, 21% Passives, and 44% Detractors. Net Promoter Score tracks whether Bio-Techne's customers would recommend using the product based on a scale of -100 to 100.
Bio-Techne Overall NPS
| 35% | Promoters |
|---|---|
| 21% | Passives |
| 44% | Detractors |
Bio-Techne NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 9 | Oct 2023 | 9 |
Dec 2023 3 | Dec 2023 | 3 |
Feb 2024 5 | Feb 2024 | 5 |
Mar 2024 2 | Mar 2024 | 2 |
May 2024 0 | May 2024 | 0 |
Jul 2024 4 | Jul 2024 | 4 |
Aug 2024 2 | Aug 2024 | 2 |
Sep 2024 -1 | Sep 2024 | -1 |
Oct 2024 -5 | Oct 2024 | -5 |
Feb 2025 -8 | Feb 2025 | -8 |
Jun 2025 -6 | Jun 2025 | -6 |
Sep 2025 -9 | Sep 2025 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bio-Techne NPS by Gender
Female customers rated Bio-Techne's NPS 18 points higher than Male customers.
Male
-19
Bio-Techne's NPS was rated -19 by Male customers on Comparably.
36%
Promoters
9%
Passives
55%
Detractors
Female
-1
Bio-Techne's NPS was rated -1 by Female customers on Comparably.
16%
Promoters
67%
Passives
17%
Detractors
Bio-Techne NPS by Ethnicity
Bio-Techne's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -33 | Caucasian | -33 |
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
Other -20 | Other | -20 |
Bio-Techne NPS by Age
Bio-Techne's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Bio-Techne NPS by Usage
Bio-Techne's NPS was rated the highest by customers who have used Bio-Techne's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 17 | Less than 1 Year | 17 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -25 | 5 to 10 Years | -25 |
Bio-Techne Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Bio-Techne users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bio-Techne Customer Loyalty Score by Gender
Female customers rated Bio-Techne's Customer Loyalty score 4% higher than Male customers.
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Male
51%
Yes
Female
55%
Yes
Bio-Techne Customer Loyalty Score by Ethnicity
Bio-Techne's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bio-Techne.
25
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
28
out of 100
Other
Bio-Techne Customer Loyalty Score by Age
Bio-Techne's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 55% | 36-40 | 55% |
51-55 40% | 51-55 | 40% |
Bio-Techne Customer Loyalty Score by Usage
Bio-Techne's Customer Loyalty score was rated the highest by customers who have used Bio-Techne's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Bio-Techne Customer Loyalty Score by Industry
Bio-Techne's Customer Loyalty score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Bio-Techne Product Quality
3.5/5
Bio-Techne has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Bio-Techne Product Information
Bio-Techne’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Biotech and Pharmaceuticals industry rated Bio-Techne's product the highest. Reviewers from the Tech industry rated Bio-Techne the lowest at 2.
- Website
- http://www.techne-corp.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Hardware and Devices
Healthcare
Quick Insights into Bio-Techne Product Quality
Bio-Techne's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 36-40.
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Ranked Bio-Techne Product Quality the Highest
Ranked Bio-Techne Product Quality the Lowest
Bio-Techne Product Quality Score by Gender
Female customers rated Bio-Techne's Product Quality score 0.7 stars higher than Male customers.
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Male
2.6/5
Female
3.3/5
Bio-Techne Product Quality Score by Ethnicity
Bio-Techne's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bio-Techne.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 3 | Other | 3 |
Bio-Techne Product Quality Score by Age
Bio-Techne's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Bio-Techne.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
51-55 2.6 | 51-55 | 2.6 |
Bio-Techne Product Quality Score by Usage
Bio-Techne's Product Quality score was rated the highest by customers who have used Bio-Techne's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Bio-Techne Product Quality Score by Industry
Bio-Techne's Product Quality score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Tech industry customers.
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Bio-Techne Pricing
Bio-Techne ROI & Value For Money
3.4/5
Bio-Techne has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Bio-Techne Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Biotech and Pharmaceuticals industry. The users from the Tech industry think that they had the lowest ROI from Bio-Techne.
Quick Insights into Bio-Techne ROI
Bio-Techne's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 36-40.
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Ranked Bio-Techne ROI the Highest
Ranked Bio-Techne ROI the Lowest
Bio-Techne ROI Score by Gender
Female customers rated Bio-Techne's ROI score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Bio-Techne.
Male
2.7/5
Female
3.4/5
Bio-Techne ROI Score by Ethnicity
Bio-Techne's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bio-Techne.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 3 | Other | 3 |
Bio-Techne ROI Score by Age
Bio-Techne's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Bio-Techne.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.9 | 36-40 | 1.9 |
51-55 3 | 51-55 | 3 |
Bio-Techne ROI Score by Usage
Bio-Techne's ROI score was rated the highest by customers who have used Bio-Techne's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Bio-Techne ROI Score by Industry
Bio-Techne's ROI score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Tech industry customers.
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Bio-Techne Customer Satisfaction (CSAT)
Bio-Techne Customer Satisfaction (CSAT) Score
80 / 100
Bio-Techne has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
53%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bio-Techne Customer Satisfaction
Bio-Techne's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Tech industry.
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Ranked Bio-Techne Customer Satisfaction the Highest
Ranked Bio-Techne Customer Satisfaction the Lowest
Bio-Techne Customer Satisfaction Score by Gender
Female customers rated Bio-Techne's Customer Satisfaction score 28 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Bio-Techne.
56 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 56% | |
Neither Satisfied nor Dissatisfied | 22% | |
Dissatisfied | 0% | |
Very Dissatisfied | 22% |
84 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 16% |
Bio-Techne Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bio-Techne's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
Bio-Techne's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bio-Techne.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Bio-Techne's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bio-Techne.
75 / 100
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Bio-Techne Customer Satisfaction Score by Age
Bio-Techne's Customer Satisfaction score was rated 33 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Bio-Techne.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 33% |
Bio-Techne Customer Satisfaction Score by Usage
Bio-Techne's Customer Satisfaction score was rated the highest by customers who have used Bio-Techne's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Bio-Techne Customer Satisfaction Score by Industry
Bio-Techne's Customer Satisfaction score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Bio-Techne Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Biotech and Pharmaceuticals",
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}Bio-Techne Customer Service
3.5/5
Bio-Techne has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Bio-Techne's Customer Service
Address
614 McKinley Place N.E., Minneapolis, MN
Website
http://www.techne-corp.com
Quick Insights into Bio-Techne Customer Service
Bio-Techne's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked Bio-Techne's Customer Service score.
Ranked Bio-Techne Customer Service the Highest
Ranked Bio-Techne Customer Service the Lowest
Bio-Techne Customer Service Score by Gender
Female customers rated Bio-Techne's Customer Service score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Bio-Techne.
Male
2.7/5
Female
3.6/5
Bio-Techne Customer Service Score by Ethnicity
Bio-Techne's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bio-Techne.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Asian or Pacific Islander 4.8 | Asian or Pacific Islander | 4.8 |
Other 2.7 | Other | 2.7 |
Bio-Techne Customer Service Score by Age
Bio-Techne's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Bio-Techne.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.1 | 36-40 | 2.1 |
51-55 3 | 51-55 | 3 |
Bio-Techne Customer Service Score by Usage
Bio-Techne's Customer Service score was rated the highest by customers who have used Bio-Techne's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Bio-Techne Customer Service Score by Industry
Bio-Techne's Customer Service score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Tech industry customers.
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Bio-Techne as an Employer
2.8/5
Bio-Techne has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Bio-Techne scored a -9 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Bio-Techne would recommend the brand to a friend. ENPS measures how likely Bio-Techne employees would recommend working at Bio-Techne to a friend.
Net Promoter Score
-9
NPS Score
| 35% | Promoters |
|---|---|
| 21% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 33% | Promoters |
|---|---|
| 13% | Passive |
| 54% | Detractors |
