11
NPS
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BioClinica
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About BioClinica's Brand
BioClinica provides integrated, technology-enhanced clinical trial management solutions.
Brand at a Glance
76%
Customer Loyalty
3.4/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
BioClinica NPS
BioClinica's Net Promoter Score (NPS) is a 11 with 39% Promoters, 33% Passives, and 28% Detractors. Net Promoter Score tracks whether BioClinica's customers would recommend using the product based on a scale of -100 to 100.
BioClinica Overall NPS
| 39% | Promoters |
|---|---|
| 33% | Passives |
| 28% | Detractors |
BioClinica NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 20 | May 2021 | 20 |
Jul 2021 34 | Jul 2021 | 34 |
Sep 2021 38 | Sep 2021 | 38 |
Dec 2021 22 | Dec 2021 | 22 |
Jun 2022 9 | Jun 2022 | 9 |
Jul 2022 8 | Jul 2022 | 8 |
Aug 2022 -1 | Aug 2022 | -1 |
Oct 2022 6 | Oct 2022 | 6 |
Oct 2023 7 | Oct 2023 | 7 |
May 2024 12 | May 2024 | 12 |
Jul 2024 6 | Jul 2024 | 6 |
Mar 2025 10 | Mar 2025 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BioClinica NPS by Gender
Female customers rated BioClinica's NPS 8 points higher than Male customers.
Male
25
BioClinica's NPS was rated 25 by Male customers on Comparably.
25%
Promoters
75%
Passives
0%
Detractors
Female
33
BioClinica's NPS was rated 33 by Female customers on Comparably.
33%
Promoters
67%
Passives
0%
Detractors
BioClinica NPS by Usage
BioClinica's NPS was rated 20 points by customers who have used BioClinica's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 20 | Less than 1 Year | 20 |
BioClinica Customer Reviews
Out of the 2 BioClinica customer reviews 2 were positive and 0 were constructive. BioClinica customer reviews reflect that all customers have a favorable experience using the products/services of the company.
BioClinica Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of BioClinica users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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BioClinica Customer Loyalty Score by Gender
Male customers rated BioClinica's Customer Loyalty score 30% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of BioClinica.
Male
100%
Yes
Female
70%
Yes
BioClinica Customer Loyalty Score by Usage
BioClinica's Customer Loyalty score was rated 100% by customers who have used BioClinica's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
BioClinica Customer Loyalty Score by Industry
BioClinica's Customer Loyalty score was rated 100% by Tech industry customers.
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BioClinica Product Quality
3.4/5
BioClinica has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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BioClinica Product Information
BioClinica’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated BioClinica's product the highest.
- Website
- http://www.bioclinica.com
- Company Size
- 1,001-5,000 Employees
Industry
Biotech and Pharmaceuticals
Quick Insights into BioClinica Product Quality
BioClinica's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Female customers.
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Ranked BioClinica Product Quality the Highest
Ranked BioClinica Product Quality the Lowest
BioClinica Product Quality Score by Gender
Male customers rated BioClinica's Product Quality score 1 stars higher than Female customers.
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Male
4.5/5
Female
3.5/5
BioClinica Product Quality Score by Usage
BioClinica's Product Quality score was rated 3.9 stars by customers who have used BioClinica's products/services for Less than 1 Year.
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BioClinica Product Quality Score by Industry
BioClinica's Product Quality score was rated 4.6 stars by Tech industry customers.
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BioClinica Pricing
BioClinica ROI & Value For Money
3.7/5
BioClinica has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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BioClinica Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into BioClinica ROI
BioClinica's ROI score was rated highest by customers from the Tech industry, and rated lowest by Female customers.
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Ranked BioClinica ROI the Highest
Ranked BioClinica ROI the Lowest
BioClinica ROI Score by Gender
Male customers rated BioClinica's ROI score 1.2 stars higher than Female customers.
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Male
4.2/5
Female
3/5
BioClinica ROI Score by Usage
BioClinica's ROI score was rated 3.5 stars by customers who have used BioClinica's products/services for Less than 1 Year.
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BioClinica ROI Score by Industry
BioClinica's ROI score was rated 4.3 stars by Tech industry customers.
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BioClinica Customer Satisfaction (CSAT)
BioClinica Customer Satisfaction (CSAT) Score
78 / 100
BioClinica has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
56%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BioClinica Customer Satisfaction
BioClinica's Customer Satisfaction score was rated highest by customers who have used BioClinica's products/services for Less than 1 Year.
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Ranked BioClinica Customer Satisfaction the Highest
BioClinica Customer Satisfaction Score by Usage
BioClinica's Customer Satisfaction score was rated 100 points by customers who have used BioClinica's products/services for Less than 1 Year.
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BioClinica Customer Service
3.6/5
BioClinica has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About BioClinica's Customer Service
Address
2005 S. Easton Road, Doylestown, PA 18901
Website
http://www.bioclinica.com
Phone Number
4849286001
BioClinica's Social Links
Quick Insights into BioClinica Customer Service
BioClinica's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Female customers.
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Ranked BioClinica Customer Service the Highest
Ranked BioClinica Customer Service the Lowest
BioClinica Customer Service Score by Gender
Male customers rated BioClinica's Customer Service score 0.7 stars higher than Female customers.
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Male
4.2/5
Female
3.5/5
BioClinica Customer Service Score by Usage
BioClinica's Customer Service score was rated 3.8 stars by customers who have used BioClinica's products/services for Less than 1 Year.
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BioClinica Customer Service Score by Industry
BioClinica's Customer Service score was rated 4.3 stars by Tech industry customers.
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BioClinica as an Employer
2.6/5
BioClinica has a 2.6/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
BioClinica scored a 11 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of BioClinica would recommend the brand to a friend. ENPS measures how likely BioClinica employees would recommend working at BioClinica to a friend.
Net Promoter Score
11
NPS Score
| 39% | Promoters |
|---|---|
| 33% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 42% | Promoters |
|---|---|
| 8% | Passive |
| 50% | Detractors |
