0
NPS
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Brand Page
Biocon
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About Biocon's Brand
Biocon is a fully integrated healthcare company that delivers innovative biopharmaceutical solutions. From discovery to development and commercialisation, Biocon has the defining science, cost-effective drug development capabilities and significant manufacturing capacity to move ideas to market.
Brand at a Glance
100%
Customer Loyalty
2.2/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Biocon NPS
Biocon's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Biocon's customers would recommend using the product based on a scale of -100 to 100.
Biocon Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Biocon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 100 | Sep 2023 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
Jan 2024 33 | Jan 2024 | 33 |
Sep 2025 0 | Sep 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Biocon Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Biocon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Biocon Product Quality
2.2/5
Biocon has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Biocon's overall Product Quality score rated by its users and customers.
Biocon Product Information
Biocon’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- www.biocon.com
- Company Size
- 5,001-10,000 Employees
Biocon Pricing
Biocon ROI & Value For Money
1.5/5
Biocon has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Biocon's overall ROI score rated by its users and customers.
Biocon Customer Satisfaction (CSAT)
Biocon Customer Satisfaction (CSAT) Score
50 / 100
Biocon has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Biocon Customer Service
1.5/5
Biocon has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Biocon's overall Customer Service score rated by its users and customers.
About Biocon's Customer Service
Address
, Bangalore,
Website
www.biocon.com
Phone Number
7
Biocon as an Employer
4.1/5
Biocon has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Biocon scored a 0 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Biocon would recommend the brand to a friend. ENPS measures how likely Biocon employees would recommend working at Biocon to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
