25
NPS
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Biohorizons.com
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About Biohorizons.com's Brand
BioHorizons develops biocompatible dental implant products made from titanium.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Biohorizons.com NPS
Biohorizons.com's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Biohorizons.com's customers would recommend using the product based on a scale of -100 to 100.
Biohorizons.com Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Biohorizons.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 100 | May 2024 | 100 |
Jun 2024 0 | Jun 2024 | 0 |
Oct 2024 0 | Oct 2024 | 0 |
Jan 2025 25 | Jan 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Biohorizons.com Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Biohorizons.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Biohorizons.com Product Quality
4.5/5
Biohorizons.com has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Biohorizons.com's overall Product Quality score rated by its users and customers.
Biohorizons.com Product Information
Biohorizons.com’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://biohorizons.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Hardware and Devices
Healthcare
Biohorizons.com Pricing
Biohorizons.com ROI & Value For Money
4.5/5
Biohorizons.com has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Biohorizons.com Customer Satisfaction (CSAT)
Biohorizons.com Customer Satisfaction (CSAT) Score
100 / 100
Biohorizons.com has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Biohorizons.com Customer Service
4.5/5
Biohorizons.com has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Biohorizons.com's Customer Service
Address
Birmingham, AL 35244
Website
http://biohorizons.com
Biohorizons.com as an Employer
3.8/5
Biohorizons.com has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Biohorizons.com scored a 25 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Biohorizons.com would recommend the brand to a friend. ENPS measures how likely Biohorizons.com employees would recommend working at Biohorizons.com to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
