-100
NPS
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Brand Page
BioIQ
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About BioIQ's Brand
BioIQ is a health improvement technology company that optimizes investments in corporate health and wellness programs.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
BioIQ NPS
BioIQ's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether BioIQ's customers would recommend using the product based on a scale of -100 to 100.
BioIQ Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
BioIQ NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BioIQ Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of BioIQ users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BioIQ Product Quality
2.5/5
BioIQ has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BioIQ's overall Product Quality score rated by its users and customers.
BioIQ Product Information
BioIQ’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.bioiq.com
- Company Size
- 51-200 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Mobile App
BioIQ Pricing
BioIQ ROI & Value For Money
3/5
BioIQ has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock BioIQ's overall ROI score rated by its users and customers.
BioIQ Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BioIQ Customer Service
3/5
BioIQ has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock BioIQ's overall Customer Service score rated by its users and customers.
About BioIQ's Customer Service
Address
1222 State Street, Suite 200, Santa Barbara, CA
Website
http://www.bioiq.com
Phone Number
805-275-4004
Consumer vs. Employees
BioIQ scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of BioIQ would recommend the brand to a friend. ENPS measures how likely BioIQ employees would recommend working at BioIQ to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
