40
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
bioMerieux
Marketing or Exec? Claim Your Free Account
About bioMerieux's Brand
BioMerieux designs, develops, manufactures, and markets in vitro diagnostic systems for clinical and industrial applications.
Brand at a Glance
90%
Customer Loyalty
4.4/5
Product Quality
4.2/5
Pricing
4.3/5
Customer Service
bioMerieux NPS
bioMerieux's Net Promoter Score (NPS) is a 40 with 62% Promoters, 16% Passives, and 22% Detractors. Net Promoter Score tracks whether bioMerieux's customers would recommend using the product based on a scale of -100 to 100.
bioMerieux Overall NPS
| 62% | Promoters |
|---|---|
| 16% | Passives |
| 22% | Detractors |
bioMerieux NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 43 | Jun 2023 | 43 |
Jul 2023 46 | Jul 2023 | 46 |
Sep 2023 50 | Sep 2023 | 50 |
Oct 2023 52 | Oct 2023 | 52 |
Jan 2024 54 | Jan 2024 | 54 |
Mar 2024 47 | Mar 2024 | 47 |
May 2024 42 | May 2024 | 42 |
Jun 2024 44 | Jun 2024 | 44 |
Jul 2024 42 | Jul 2024 | 42 |
Oct 2024 41 | Oct 2024 | 41 |
Apr 2025 39 | Apr 2025 | 39 |
Oct 2025 40 | Oct 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
bioMerieux NPS by Gender
Male customers rated bioMerieux's NPS 33 points higher than Female customers.
Male
57
bioMerieux's NPS was rated 57 by Male customers on Comparably.
57%
Promoters
43%
Passives
0%
Detractors
Female
24
bioMerieux's NPS was rated 24 by Female customers on Comparably.
62%
Promoters
0%
Passives
38%
Detractors
bioMerieux NPS by Ethnicity
bioMerieux's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
African American/Black 33 | African American/Black | 33 |
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
bioMerieux NPS by Age
bioMerieux's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
bioMerieux NPS by Usage
bioMerieux's NPS was rated the highest by customers who have used bioMerieux's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
2 to 5 Years 40 | 2 to 5 Years | 40 |
Over 10 Years 67 | Over 10 Years | 67 |
bioMerieux Customer Reviews
Out of the 3 bioMerieux customer reviews 3 were positive and 0 were constructive. bioMerieux customer reviews reflect that all customers have a favorable experience using the products/services of the company.
bioMerieux Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of bioMerieux users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
bioMerieux Customer Loyalty Score by Gender
Male customers rated bioMerieux's Customer Loyalty score 11% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of bioMerieux.
Male
100%
Yes
Female
89%
Yes
bioMerieux Customer Loyalty Score by Ethnicity
bioMerieux's Customer Loyalty score was rated 100% by both African American/Black and Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of bioMerieux.
100
out of 100
Caucasian
100
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
bioMerieux Customer Loyalty Score by Age
bioMerieux's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of bioMerieux.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
41-45 70% | 41-45 | 70% |
bioMerieux Customer Loyalty Score by Usage
bioMerieux's Customer Loyalty score was rated the highest by customers who have used bioMerieux's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
bioMerieux Customer Loyalty Score by Industry
bioMerieux's Customer Loyalty score was rated 100% by both Biotech and Pharmaceuticals and Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
bioMerieux Product Quality
4.4/5
bioMerieux has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock bioMerieux's overall Product Quality score rated by its users and customers.
bioMerieux Product Information
bioMerieux’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Biotech and Pharmaceuticals industry rated bioMerieux's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated bioMerieux the lowest at 4.6.
- Website
- http://www.biomerieux.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Hardware and Devices
Healthcare
Quick Insights into bioMerieux Product Quality
bioMerieux's Product Quality score was rated highest by customers from the Biotech and Pharmaceuticals industry, and rated lowest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked bioMerieux's Product Quality.
Ranked bioMerieux Product Quality the Highest
Ranked bioMerieux Product Quality the Lowest
bioMerieux Product Quality Score by Gender
Male customers rated bioMerieux's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of bioMerieux.
Male
4.5/5
Female
4.4/5
bioMerieux Product Quality Score by Ethnicity
bioMerieux's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of bioMerieux.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
bioMerieux Product Quality Score by Age
bioMerieux's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of bioMerieux.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.8 | 26-30 | 4.8 |
41-45 3.8 | 41-45 | 3.8 |
bioMerieux Product Quality Score by Usage
bioMerieux's Product Quality score was rated the highest by customers who have used bioMerieux's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
bioMerieux Product Quality Score by Industry
bioMerieux's Product Quality score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
bioMerieux Pricing
bioMerieux ROI & Value For Money
4.2/5
bioMerieux has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock bioMerieux's overall ROI score rated by its users and customers.
bioMerieux Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Biotech and Pharmaceuticals industry think that they had the lowest ROI from bioMerieux.
Quick Insights into bioMerieux ROI
bioMerieux's ROI score was rated highest by customers who have used bioMerieux's products/services for Less than 1 Year, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked bioMerieux's ROI score.
Ranked bioMerieux ROI the Highest
Ranked bioMerieux ROI the Lowest
bioMerieux ROI Score by Gender
Male customers rated bioMerieux's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of bioMerieux.
Male
4.2/5
Female
4/5
bioMerieux ROI Score by Ethnicity
bioMerieux's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of bioMerieux.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
bioMerieux ROI Score by Age
bioMerieux's ROI score was rated 3.8 stars by customers ages 26-30 and customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of bioMerieux.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
41-45 3.8 | 41-45 | 3.8 |
bioMerieux ROI Score by Usage
bioMerieux's ROI score was rated the highest by customers who have used bioMerieux's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
bioMerieux ROI Score by Industry
bioMerieux's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
bioMerieux Customer Satisfaction (CSAT)
bioMerieux Customer Satisfaction (CSAT) Score
88 / 100
bioMerieux has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
41%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
3%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into bioMerieux Customer Satisfaction
bioMerieux's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked bioMerieux's Customer Satisfaction.
Ranked bioMerieux Customer Satisfaction the Highest
Ranked bioMerieux Customer Satisfaction the Lowest
bioMerieux Customer Satisfaction Score by Gender
Male customers rated bioMerieux's Customer Satisfaction score 14 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of bioMerieux.
100 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 57% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
86 / 100
FemaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
bioMerieux Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
bioMerieux's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of bioMerieux.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
bioMerieux's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of bioMerieux.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
bioMerieux Customer Satisfaction Score by Age
bioMerieux's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of bioMerieux.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 41-45 | 67% |
bioMerieux Customer Satisfaction Score by Usage
bioMerieux's Customer Satisfaction score was rated the highest by customers who have used bioMerieux's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
bioMerieux Customer Satisfaction Score by Industry
bioMerieux's Customer Satisfaction score was rated 100 points by both Biotech and Pharmaceuticals and Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "bioMerieux Customer Satisfaction Score by Industry",
"text": "bioMerieux's Customer Satisfaction score was rated 100 points by both Biotech and Pharmaceuticals and Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Biotech and Pharmaceuticals",
"groupId": 503,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "bioMerieux's Customer Satisfaction score is rated by Biotech and Pharmaceuticals customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "bioMerieux's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}bioMerieux Customer Service
4.3/5
bioMerieux has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock bioMerieux's overall Customer Service score rated by its users and customers.
About bioMerieux's Customer Service
Address
Chemin de l'Orme, Marcy, NY
Website
http://www.biomerieux.com
Phone Number
9196204275
Quick Insights into bioMerieux Customer Service
bioMerieux's Customer Service score was rated highest by customers who have used bioMerieux's products/services for Less than 1 Year, and rated lowest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked bioMerieux's Customer Service score.
Ranked bioMerieux Customer Service the Highest
Ranked bioMerieux Customer Service the Lowest
bioMerieux Customer Service Score by Gender
bioMerieux's Customer Service score was rated 4.2 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of bioMerieux.
Male
4.2/5
Female
4.2/5
bioMerieux Customer Service Score by Ethnicity
bioMerieux's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of bioMerieux.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
bioMerieux Customer Service Score by Age
bioMerieux's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of bioMerieux.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
41-45 3.8 | 41-45 | 3.8 |
bioMerieux Customer Service Score by Usage
bioMerieux's Customer Service score was rated the highest by customers who have used bioMerieux's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
bioMerieux Customer Service Score by Industry
bioMerieux's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
bioMerieux as an Employer
4.2/5
bioMerieux has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
bioMerieux scored a 40 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of bioMerieux would recommend the brand to a friend. ENPS measures how likely bioMerieux employees would recommend working at bioMerieux to a friend.
Net Promoter Score
40
NPS Score
| 62% | Promoters |
|---|---|
| 16% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 48% | Promoters |
|---|---|
| 17% | Passive |
| 35% | Detractors |
