-100
NPS
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BioRAFT
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About BioRAFT's Brand
BioRAFT Platform is a secure research management system.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
BioRAFT NPS
BioRAFT's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether BioRAFT's customers would recommend using the product based on a scale of -100 to 100.
BioRAFT Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
BioRAFT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -100 | Dec 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BioRAFT Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of BioRAFT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BioRAFT Product Quality
1.5/5
BioRAFT has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BioRAFT's overall Product Quality score rated by its users and customers.
BioRAFT Product Information
BioRAFT’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://bioraft.com/
- Company Size
- 11-50 Employees
Industry
Tech
Professional Services
BioRAFT Pricing
BioRAFT ROI & Value For Money
1.5/5
BioRAFT has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BioRAFT's overall ROI score rated by its users and customers.
BioRAFT Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BioRAFT Customer Service
1.5/5
BioRAFT has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BioRAFT's overall Customer Service score rated by its users and customers.
About BioRAFT's Customer Service
Address
19 Morgan Drive, Lebanon, NH 03766
Website
http://bioraft.com/
Phone Number
(800)939-7238
BioRAFT as an Employer
3.7/5
BioRAFT has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
BioRAFT scored a -100 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of BioRAFT would recommend the brand to a friend. ENPS measures how likely BioRAFT employees would recommend working at BioRAFT to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
