-17
NPS
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Brand Page
Biosero
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About Biosero's Brand
Biosero, Inc is a premier resource for integrated solutions to automate laboratory workflows for the life sciences. We participate in projects of all sizes, from small workcells to large multi-system workcells for academic, biotechnology and pharmaceutical organizations. Green Button Go, our automation and scheduling software, has the widest set of peripheral device drivers and is the backbone of all our workcells. Biosero has strategically partnered with businesses that specialize in automation so we can provide you a complete workflow solution. By taking a consultative approach to understand your needs, we ensure our workcell addresses your workflow challenges. Our team of support specialists is strategically located worldwide so our customers have immediate access to local-support and consultation.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
Biosero NPS
Biosero's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Biosero's customers would recommend using the product based on a scale of -100 to 100.
Biosero Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Biosero NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Apr 2022 -50 | Apr 2022 | -50 |
May 2022 0 | May 2022 | 0 |
Jun 2022 25 | Jun 2022 | 25 |
Nov 2023 -17 | Nov 2023 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Biosero Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Biosero users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Biosero Product Quality
3.5/5
Biosero has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Biosero Product Information
Biosero’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.biosero.com
- Company Size
- 11-50 Employees
Industry
Tech
Biosero Pricing
Biosero ROI & Value For Money
3.3/5
Biosero has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Biosero Customer Satisfaction (CSAT)
Biosero Customer Satisfaction (CSAT) Score
75 / 100
Biosero has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Biosero Customer Service
3.4/5
Biosero has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Biosero's Customer Service
Address
9560 Waples Street, San Diego, CA 92121
Website
http://www.biosero.com
Phone Number
8588807376x157
Biosero as an Employer
4.2/5
Biosero has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Biosero scored a -17 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Biosero would recommend the brand to a friend. ENPS measures how likely Biosero employees would recommend working at Biosero to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 69% | Promoters |
|---|---|
| 8% | Passive |
| 23% | Detractors |
