-100
NPS
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Brand Page
Biote
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About Biote's Brand
Biote is a hormone optimization company that has translated over 80 years of scientific insight into clinically-validated medical approaches that identify and treat imbalances in hormone production.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Biote NPS
Biote's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Biote's customers would recommend using the product based on a scale of -100 to 100.
Biote Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Biote NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -100 | Aug 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Biote Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Biote users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Biote Product Quality
1.5/5
Biote has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Biote's overall Product Quality score rated by its users and customers.
Biote Product Information
Biote’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://biote.com/
- Company Size
- 51-200 Employees
Industry
Biotech and Pharmaceuticals
Biote Pricing
Biote ROI & Value For Money
1.5/5
Biote has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Biote's overall ROI score rated by its users and customers.
Biote Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Biote Customer Service
1.5/5
Biote has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Biote's overall Customer Service score rated by its users and customers.
About Biote's Customer Service
Address
1875 West Walnut Hill Lane, Irving, TX 75038
Website
https://biote.com/
Phone Number
(877) 992-4683
Biote's Social Links
Biote as an Employer
4.2/5
Biote has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Biote scored a -100 for Net Promoter Score and a 44 for Employee Net Promoter Score. NPS gauges how likely a customer of Biote would recommend the brand to a friend. ENPS measures how likely Biote employees would recommend working at Biote to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
44
eNPS Score
| 62% | Promoters |
|---|---|
| 20% | Passive |
| 18% | Detractors |
