34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Birkenstock USA
Marketing or Exec? Claim Your Free Account
About Birkenstock USA's Brand
Brand at a Glance
87%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Birkenstock USA NPS
Birkenstock USA's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Birkenstock USA's customers would recommend using the product based on a scale of -100 to 100.
Birkenstock USA Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Birkenstock USA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 100 | Aug 2023 | 100 |
Oct 2024 0 | Oct 2024 | 0 |
Dec 2024 -33 | Dec 2024 | -33 |
Jan 2025 0 | Jan 2025 | 0 |
Jun 2026 33 | Jun 2026 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Birkenstock USA Customer Reviews
Out of the 2 Birkenstock USA customer reviews 1 was positive and 1 was constructive. Birkenstock USA customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Birkenstock USA Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Birkenstock USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Birkenstock USA Product Quality
3.7/5
Birkenstock USA has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Birkenstock USA's overall Product Quality score rated by its users and customers.
Birkenstock USA Product Information
Birkenstock USA’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Birkenstock USA Pricing
Birkenstock USA ROI & Value For Money
3.5/5
Birkenstock USA has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Birkenstock USA's overall ROI score rated by its users and customers.
Birkenstock USA Customer Satisfaction (CSAT)
Birkenstock USA Customer Satisfaction (CSAT) Score
80 / 100
Birkenstock USA has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Birkenstock USA Customer Service
3.5/5
Birkenstock USA has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Birkenstock USA's overall Customer Service score rated by its users and customers.
About Birkenstock USA's Customer Service
Address
Novato, CA
Website
http://www.birkenstockusa.com
Birkenstock USA as an Employer
Consumer vs. Employees
Birkenstock USA scored a 34 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of Birkenstock USA would recommend the brand to a friend. ENPS measures how likely Birkenstock USA employees would recommend working at Birkenstock USA to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
