-18
NPS
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Birlasoft
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About Birlasoft's Brand
Founded in 1995, Birlasoft is a Global IT Services provider and part of the 150 year old, multi-billion dollar CK Birla Group.
Brand at a Glance
69%
Customer Loyalty
3.1/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
Birlasoft NPS
Birlasoft's Net Promoter Score (NPS) is a -18 with 32% Promoters, 18% Passives, and 50% Detractors. Net Promoter Score tracks whether Birlasoft's customers would recommend using the product based on a scale of -100 to 100.
Birlasoft Overall NPS
| 32% | Promoters |
|---|---|
| 18% | Passives |
| 50% | Detractors |
Birlasoft NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -30 | Jul 2022 | -30 |
Aug 2022 -18 | Aug 2022 | -18 |
Sep 2022 -25 | Sep 2022 | -25 |
Dec 2022 -32 | Dec 2022 | -32 |
Apr 2023 -20 | Apr 2023 | -20 |
Jan 2024 -25 | Jan 2024 | -25 |
Feb 2024 -24 | Feb 2024 | -24 |
Mar 2024 -29 | Mar 2024 | -29 |
Jun 2024 -26 | Jun 2024 | -26 |
Jul 2024 -20 | Jul 2024 | -20 |
Aug 2025 -14 | Aug 2025 | -14 |
Sep 2025 -19 | Sep 2025 | -19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Birlasoft NPS by Gender
Birlasoft's NPS was rated 40 by Male customers on Comparably.
Male
40
Birlasoft's NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
N/A
Birlasoft's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Birlasoft NPS by Ethnicity
Birlasoft's NPS was rated 34 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 34 | Other | 34 |
Birlasoft NPS by Age
Birlasoft's NPS was rated 34 points by customers ages 18-25 on Comparably.
Birlasoft NPS by Usage
Birlasoft's NPS was rated 34 points by customers who have used Birlasoft's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
Birlasoft Customer Reviews
Out of the 4 Birlasoft customer reviews 1 was positive and 3 were constructive. Birlasoft customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Birlasoft Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Birlasoft users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Birlasoft Customer Loyalty Score by Gender
Birlasoft's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Birlasoft.
Male
100%
Yes
Female
N/A
Yes
Birlasoft Customer Loyalty Score by Ethnicity
Birlasoft's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Birlasoft.
100
out of 100
Other
Birlasoft Customer Loyalty Score by Age
Birlasoft's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Birlasoft.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Birlasoft Customer Loyalty Score by Usage
Birlasoft's Customer Loyalty score was rated 100% by customers who have used Birlasoft's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Birlasoft Product Quality
3.1/5
Birlasoft has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Birlasoft Product Information
Birlasoft’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://birlasoft.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
SaaS
Quick Insights into Birlasoft Product Quality
Birlasoft's Product Quality score was rated highest by Male customers.
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Ranked Birlasoft Product Quality the Highest
Birlasoft Product Quality Score by Gender
Birlasoft's Product Quality score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Birlasoft.
Male
3.7/5
Female
N/A
Birlasoft Product Quality Score by Ethnicity
Birlasoft's Product Quality score was rated 3.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Birlasoft.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.5 | Other | 3.5 |
Birlasoft Product Quality Score by Age
Birlasoft's Product Quality score was rated 3.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Birlasoft.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
Birlasoft Product Quality Score by Usage
Birlasoft's Product Quality score was rated 3.5 stars by customers who have used Birlasoft's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Birlasoft Pricing
Birlasoft ROI & Value For Money
3.4/5
Birlasoft has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Birlasoft ROI
Birlasoft's ROI score was rated highest by customers ages 18-25.
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Ranked Birlasoft ROI the Highest
Birlasoft ROI Score by Gender
Birlasoft's ROI score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Birlasoft.
Male
4.5/5
Female
N/A
Birlasoft ROI Score by Ethnicity
Birlasoft's ROI score was rated 4.6 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Birlasoft.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.6 | Other | 4.6 |
Birlasoft ROI Score by Age
Birlasoft's ROI score was rated 4.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Birlasoft.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
Birlasoft ROI Score by Usage
Birlasoft's ROI score was rated 4.6 stars by customers who have used Birlasoft's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Birlasoft Customer Satisfaction (CSAT)
Birlasoft Customer Satisfaction (CSAT) Score
79 / 100
Birlasoft has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
65%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Birlasoft Customer Satisfaction
Birlasoft's Customer Satisfaction score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Birlasoft's Customer Satisfaction.
Ranked Birlasoft Customer Satisfaction the Highest
Birlasoft Customer Satisfaction Score by Gender
Birlasoft's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Birlasoft.
100 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 100% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Birlasoft Customer Satisfaction Score by Ethnicity
CSAT according to Other
Birlasoft's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Birlasoft.
100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Birlasoft Customer Satisfaction Score by Age
Birlasoft's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Birlasoft.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Birlasoft Customer Satisfaction Score by Usage
Birlasoft's Customer Satisfaction score was rated 100 points by customers who have used Birlasoft's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Birlasoft Customer Service
3.6/5
Birlasoft has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Birlasoft's Customer Service
Address
H-9, Sector-63,
Website
http://birlasoft.com
Phone Number
91 12 0662 9000
Quick Insights into Birlasoft Customer Service
Birlasoft's Customer Service score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Birlasoft's Customer Service score.
Ranked Birlasoft Customer Service the Highest
Birlasoft Customer Service Score by Gender
Birlasoft's Customer Service score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Birlasoft.
Male
4.4/5
Female
N/A
Birlasoft Customer Service Score by Ethnicity
Birlasoft's Customer Service score was rated 4.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Birlasoft.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 4.5 | Other | 4.5 |
Birlasoft Customer Service Score by Age
Birlasoft's Customer Service score was rated 4.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Birlasoft.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
Birlasoft Customer Service Score by Usage
Birlasoft's Customer Service score was rated 4.5 stars by customers who have used Birlasoft's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Birlasoft as an Employer
4.3/5
Birlasoft has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Birlasoft scored a -18 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of Birlasoft would recommend the brand to a friend. ENPS measures how likely Birlasoft employees would recommend working at Birlasoft to a friend.
Net Promoter Score
-18
NPS Score
| 32% | Promoters |
|---|---|
| 18% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
2
eNPS Score
| 40% | Promoters |
|---|---|
| 22% | Passive |
| 38% | Detractors |
