-36
NPS
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Bishop Fox
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About Bishop Fox's Brand
Bishop Fox is the leading authority in offensive security, providing solutions ranging from continuous penetration testing, red teaming, and attack surface management to product, cloud, and application security assessments.
Brand at a Glance
75%
Customer Loyalty
4.1/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
Bishop Fox NPS
Bishop Fox's Net Promoter Score (NPS) is a -36 with 21% Promoters, 22% Passives, and 57% Detractors. Net Promoter Score tracks whether Bishop Fox's customers would recommend using the product based on a scale of -100 to 100.
Bishop Fox Overall NPS
| 21% | Promoters |
|---|---|
| 22% | Passives |
| 57% | Detractors |
Bishop Fox NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 0 | May 2020 | 0 |
Aug 2020 50 | Aug 2020 | 50 |
May 2021 0 | May 2021 | 0 |
Jun 2021 -25 | Jun 2021 | -25 |
Feb 2022 -40 | Feb 2022 | -40 |
Jul 2022 -50 | Jul 2022 | -50 |
Sep 2022 -44 | Sep 2022 | -44 |
Dec 2022 -50 | Dec 2022 | -50 |
Mar 2023 -36 | Mar 2023 | -36 |
May 2023 -25 | May 2023 | -25 |
Jan 2025 -30 | Jan 2025 | -30 |
Sep 2025 -36 | Sep 2025 | -36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bishop Fox Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Bishop Fox users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bishop Fox Product Quality
4.1/5
Bishop Fox has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Bishop Fox's overall Product Quality score rated by its users and customers.
Bishop Fox Product Information
Bishop Fox’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.bishopfox.com
- Company Size
- 51-200 Employees
Industry
Information Services
Tech
Bishop Fox Pricing
Bishop Fox ROI & Value For Money
3.2/5
Bishop Fox has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Bishop Fox Customer Satisfaction (CSAT)
Bishop Fox Customer Satisfaction (CSAT) Score
72 / 100
Bishop Fox has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bishop Fox Customer Service
3.4/5
Bishop Fox has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Bishop Fox's Customer Service
Address
8240 S Kyrene Road, A-113, Tempe, AZ 85284
Website
http://www.bishopfox.com
Phone Number
(480) 621-8967
Bishop Fox's Social Links
Bishop Fox as an Employer
3.6/5
Bishop Fox has a 3.6/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Bishop Fox scored a -36 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Bishop Fox would recommend the brand to a friend. ENPS measures how likely Bishop Fox employees would recommend working at Bishop Fox to a friend.
Net Promoter Score
-36
NPS Score
| 21% | Promoters |
|---|---|
| 22% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
