-34
NPS
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Bisnow Media
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About Bisnow Media's Brand
BISNOW is an industry leading, vertically integrated B2B platform serving the trillion dollar commercial real estate industry across the U.S., Canada, the UK and Ireland. Our mission is to inform, connect and advance the commercial real estate community to do more business. From events and news to marketing services, talent solutions and now DaaS, BISNOW reaches millions of all-digital readers as well as thousands of event attendees, speakers, sponsors, advertisers and businesses looking to do more deals within CRE. Operating in almost 50 MSAs across North America, the UK and Europe, we tend to think globally, but strive to connect people hyper-locally.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3/5
Pricing
3.5/5
Customer Service
Bisnow Media NPS
Bisnow Media's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Bisnow Media's customers would recommend using the product based on a scale of -100 to 100.
Bisnow Media Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Bisnow Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
Mar 2023 -33 | Mar 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bisnow Media Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Bisnow Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bisnow Media Product Quality
3.5/5
Bisnow Media has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Bisnow Media Product Information
Bisnow Media’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.bisnow.com/
- Company Size
- 51-200 Employees
Industry
Commercial Real Estate
Bisnow Media Pricing
Bisnow Media ROI & Value For Money
3/5
Bisnow Media has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Bisnow Media Customer Satisfaction (CSAT)
Bisnow Media Customer Satisfaction (CSAT) Score
67 / 100
Bisnow Media has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bisnow Media Customer Service
3.5/5
Bisnow Media has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Bisnow Media's Customer Service
Address
123 William Street, New York City, NY 10038
Website
http://www.bisnow.com/
Phone Number
(202)293-0370
Bisnow Media's Social Links
Bisnow Media as an Employer
4.8/5
Bisnow Media has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Bisnow Media scored a -34 for Net Promoter Score and a 86 for Employee Net Promoter Score. NPS gauges how likely a customer of Bisnow Media would recommend the brand to a friend. ENPS measures how likely Bisnow Media employees would recommend working at Bisnow Media to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
86
eNPS Score
| 88% | Promoters |
|---|---|
| 10% | Passive |
| 2% | Detractors |
