78
NPS
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BitSight Technologies
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About BitSight Technologies' Brand
BitSight is transforming how organizations manage information security risk with objective, verifiable, and actionable Security Ratings.
Brand at a Glance
81%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
BitSight Technologies NPS
BitSight Technologies's Net Promoter Score (NPS) is a 78 with 78% Promoters, 22% Passives, and 0% Detractors. Net Promoter Score tracks whether BitSight Technologies's customers would recommend using the product based on a scale of -100 to 100.
BitSight Technologies Overall NPS
| 78% | Promoters |
|---|---|
| 22% | Passives |
| 0% | Detractors |
BitSight Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Apr 2021 100 | Apr 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Nov 2022 80 | Nov 2022 | 80 |
May 2023 83 | May 2023 | 83 |
Oct 2023 71 | Oct 2023 | 71 |
Sep 2024 75 | Sep 2024 | 75 |
Dec 2025 77 | Dec 2025 | 77 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BitSight Technologies Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of BitSight Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BitSight Technologies Product Quality
4.1/5
BitSight Technologies has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock BitSight Technologies' overall Product Quality score rated by its users and customers.
BitSight Technologies Product Information
BitSight Technologies’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.bitsighttech.com
- Company Size
- 201-500 Employees
Industry
Tech
BitSight Technologies Pricing
BitSight Technologies ROI & Value For Money
4.1/5
BitSight Technologies has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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BitSight Technologies Customer Satisfaction (CSAT)
BitSight Technologies Customer Satisfaction (CSAT) Score
80 / 100
BitSight Technologies has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BitSight Technologies Customer Service
4.1/5
BitSight Technologies has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About BitSight Technologies's Customer Service
Address
Cambridge, MA
Website
https://www.bitsighttech.com
BitSight Technologies as an Employer
2.9/5
BitSight Technologies has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
BitSight Technologies scored a 78 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of BitSight Technologies would recommend the brand to a friend. ENPS measures how likely BitSight Technologies employees would recommend working at BitSight Technologies to a friend.
Net Promoter Score
78
NPS Score
| 78% | Promoters |
|---|---|
| 22% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
