20
NPS
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Brand Page
Biz2Credit
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About Biz2Credit's Brand
Biz2Credit is a hub connecting small business owners with lenders and service providers, and seek solutions based on their online profiles.
Brand at a Glance
73%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3/5
Customer Service
Biz2Credit CMO
Biz2Credit NPS
Biz2Credit's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Biz2Credit's customers would recommend using the product based on a scale of -100 to 100.
Biz2Credit Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Biz2Credit NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Jan 2023 33 | Jan 2023 | 33 |
Feb 2024 0 | Feb 2024 | 0 |
Dec 2024 20 | Dec 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Biz2Credit Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Biz2Credit users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Biz2Credit Product Quality
3.1/5
Biz2Credit has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Biz2Credit's overall Product Quality score rated by its users and customers.
Biz2Credit Product Information
Biz2Credit’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.biz2credit.com
- Company Size
- 201-500 Employees
Industry
FinTech
Marketplaces
SaaS
Biz2Credit Pricing
Biz2Credit ROI & Value For Money
3/5
Biz2Credit has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Biz2Credit's overall ROI score rated by its users and customers.
Biz2Credit Customer Satisfaction (CSAT)
Biz2Credit Customer Satisfaction (CSAT) Score
50 / 100
Biz2Credit has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Biz2Credit Customer Service
3/5
Biz2Credit has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Biz2Credit's overall Customer Service score rated by its users and customers.
About Biz2Credit's Customer Service
Address
1 Pennsylvania Plaza, New York City, NY 10119
Website
http://www.biz2credit.com
Biz2Credit's Social Links
Biz2Credit as an Employer
4.6/5
Biz2Credit has a 4.6/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Biz2Credit scored a 20 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Biz2Credit would recommend the brand to a friend. ENPS measures how likely Biz2Credit employees would recommend working at Biz2Credit to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 66% | Promoters |
|---|---|
| 4% | Passive |
| 30% | Detractors |
