-29
NPS
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BJC HealthCare
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About BJC HealthCare's Brand
As one of the largest nonprofit health care integrated delivery organizations in the country, we are committed to improving the health and well-being of the people and communities we serve through leadership, education, innovation and excellence in medicine.
Brand at a Glance
76%
Customer Loyalty
2.8/5
Product Quality
2.5/5
Pricing
2.6/5
Customer Service
BJC HealthCare NPS
BJC HealthCare's Net Promoter Score (NPS) is a -29 with 33% Promoters, 5% Passives, and 62% Detractors. Net Promoter Score tracks whether BJC HealthCare's customers would recommend using the product based on a scale of -100 to 100.
BJC HealthCare Overall NPS
| 33% | Promoters |
|---|---|
| 5% | Passives |
| 62% | Detractors |
BJC HealthCare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -28 | Oct 2023 | -28 |
Feb 2024 -26 | Feb 2024 | -26 |
Apr 2024 -28 | Apr 2024 | -28 |
May 2024 -24 | May 2024 | -24 |
Jul 2024 -28 | Jul 2024 | -28 |
Aug 2024 -24 | Aug 2024 | -24 |
Sep 2024 -27 | Sep 2024 | -27 |
Oct 2024 -26 | Oct 2024 | -26 |
Dec 2024 -28 | Dec 2024 | -28 |
Apr 2025 -30 | Apr 2025 | -30 |
Jun 2025 -32 | Jun 2025 | -32 |
Aug 2025 -28 | Aug 2025 | -28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BJC HealthCare NPS by Gender
Male customers rated BJC HealthCare's NPS 15 points higher than Female customers.
Male
-42
BJC HealthCare's NPS was rated -42 by Male customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
Female
-57
BJC HealthCare's NPS was rated -57 by Female customers on Comparably.
14%
Promoters
15%
Passives
71%
Detractors
BJC HealthCare NPS by Ethnicity
BJC HealthCare's NPS was rated -46 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -46 | Caucasian | -46 |
BJC HealthCare NPS by Age
BJC HealthCare's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
BJC HealthCare NPS by Usage
BJC HealthCare's NPS was rated -56 points by customers who have used BJC HealthCare's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -56 | Over 10 Years | -56 |
BJC HealthCare Customer Reviews
Out of the 3 BJC HealthCare customer reviews 1 was positive and 2 were constructive. BJC HealthCare customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
BJC HealthCare Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of BJC HealthCare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BJC HealthCare Customer Loyalty Score by Gender
Female customers rated BJC HealthCare's Customer Loyalty score 26% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of BJC HealthCare.
Male
61%
Yes
Female
87%
Yes
BJC HealthCare Customer Loyalty Score by Ethnicity
BJC HealthCare's Customer Loyalty score was rated 84% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of BJC HealthCare.
84
out of 100
Caucasian
BJC HealthCare Customer Loyalty Score by Age
BJC HealthCare's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of BJC HealthCare.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 40% | 41-45 | 40% |
66+ 100% | 66+ | 100% |
BJC HealthCare Customer Loyalty Score by Usage
BJC HealthCare's Customer Loyalty score was rated 90% by customers who have used BJC HealthCare's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
BJC HealthCare Customer Loyalty Score by Industry
BJC HealthCare's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
BJC HealthCare Product Quality
2.8/5
BJC HealthCare has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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BJC HealthCare Product Information
BJC HealthCare’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated BJC HealthCare's product the highest.
- Website
- https://www.bjc.org
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into BJC HealthCare Product Quality
BJC HealthCare's Product Quality score was rated highest by customers ages 66+, and rated lowest by customers ages 41-45.
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Ranked BJC HealthCare Product Quality the Highest
Ranked BJC HealthCare Product Quality the Lowest
BJC HealthCare Product Quality Score by Gender
Female customers rated BJC HealthCare's Product Quality score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of BJC HealthCare.
Male
2.5/5
Female
2.9/5
BJC HealthCare Product Quality Score by Ethnicity
BJC HealthCare's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of BJC HealthCare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
BJC HealthCare Product Quality Score by Age
BJC HealthCare's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of BJC HealthCare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
66+ 3.9 | 66+ | 3.9 |
BJC HealthCare Product Quality Score by Usage
BJC HealthCare's Product Quality score was rated 2.9 stars by customers who have used BJC HealthCare's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
BJC HealthCare Product Quality Score by Industry
BJC HealthCare's Product Quality score was rated 3.8 stars by Healthcare, Hospitals and Medicine industry customers.
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BJC HealthCare Pricing
BJC HealthCare ROI & Value For Money
2.5/5
BJC HealthCare has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BJC HealthCare's overall ROI score rated by its users and customers.
BJC HealthCare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into BJC HealthCare ROI
BJC HealthCare's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers ages 41-45.
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Ranked BJC HealthCare ROI the Highest
Ranked BJC HealthCare ROI the Lowest
BJC HealthCare ROI Score by Gender
Female customers rated BJC HealthCare's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of BJC HealthCare.
Male
2.1/5
Female
2.5/5
BJC HealthCare ROI Score by Ethnicity
BJC HealthCare's ROI score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of BJC HealthCare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
BJC HealthCare ROI Score by Age
BJC HealthCare's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of BJC HealthCare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
66+ 3.2 | 66+ | 3.2 |
BJC HealthCare ROI Score by Usage
BJC HealthCare's ROI score was rated 2.4 stars by customers who have used BJC HealthCare's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
BJC HealthCare ROI Score by Industry
BJC HealthCare's ROI score was rated 3.3 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
BJC HealthCare Customer Satisfaction (CSAT)
BJC HealthCare Customer Satisfaction (CSAT) Score
42 / 100
BJC HealthCare has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
19%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
19%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BJC HealthCare Customer Satisfaction
BJC HealthCare's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked BJC HealthCare's Customer Satisfaction.
Ranked BJC HealthCare Customer Satisfaction the Highest
Ranked BJC HealthCare Customer Satisfaction the Lowest
BJC HealthCare Customer Satisfaction Score by Gender
Female customers rated BJC HealthCare's Customer Satisfaction score 49 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of BJC HealthCare.
17 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 50% |
66 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 17% |
BJC HealthCare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
BJC HealthCare's Customer Satisfaction (CSAT) score was rated 44% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of BJC HealthCare.
44 / 100
Very Satisfied
33%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
34%
BJC HealthCare Customer Satisfaction Score by Age
BJC HealthCare's Customer Satisfaction score was rated 75 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of BJC HealthCare.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 75% |
BJC HealthCare Customer Satisfaction Score by Usage
BJC HealthCare's Customer Satisfaction score was rated 57 points by customers who have used BJC HealthCare's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
BJC HealthCare Customer Service
2.6/5
BJC HealthCare has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About BJC HealthCare's Customer Service
Address
Saint Louis, MO
Website
https://www.bjc.org
Phone Number
314.286.2000
Quick Insights into BJC HealthCare Customer Service
BJC HealthCare's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers ages 41-45.
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Ranked BJC HealthCare Customer Service the Highest
Ranked BJC HealthCare Customer Service the Lowest
BJC HealthCare Customer Service Score by Gender
Female customers rated BJC HealthCare's Customer Service score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of BJC HealthCare.
Male
1.8/5
Female
2.5/5
BJC HealthCare Customer Service Score by Ethnicity
BJC HealthCare's Customer Service score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of BJC HealthCare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
BJC HealthCare Customer Service Score by Age
BJC HealthCare's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of BJC HealthCare.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
66+ 3.4 | 66+ | 3.4 |
BJC HealthCare Customer Service Score by Usage
BJC HealthCare's Customer Service score was rated 2.6 stars by customers who have used BJC HealthCare's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
BJC HealthCare Customer Service Score by Industry
BJC HealthCare's Customer Service score was rated 3.8 stars by Healthcare, Hospitals and Medicine industry customers.
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BJC HealthCare as an Employer
2.8/5
BJC HealthCare has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
BJC HealthCare scored a -29 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of BJC HealthCare would recommend the brand to a friend. ENPS measures how likely BJC HealthCare employees would recommend working at BJC HealthCare to a friend.
Net Promoter Score
-29
NPS Score
| 33% | Promoters |
|---|---|
| 5% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 32% | Promoters |
|---|---|
| 19% | Passive |
| 49% | Detractors |
