0
NPS
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BKD LLP
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About BKD LLP's Brand
BKD, we understand you want an advisor who can provide more than just accounting solutions.
Brand at a Glance
54%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
BKD LLP CMO
BKD LLP NPS
BKD LLP's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether BKD LLP's customers would recommend using the product based on a scale of -100 to 100.
BKD LLP Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
BKD LLP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -50 | Jan 2021 | -50 |
Feb 2021 0 | Feb 2021 | 0 |
Apr 2021 25 | Apr 2021 | 25 |
Oct 2021 40 | Oct 2021 | 40 |
Feb 2022 17 | Feb 2022 | 17 |
Sep 2022 -1 | Sep 2022 | -1 |
Mar 2023 0 | Mar 2023 | 0 |
Oct 2023 11 | Oct 2023 | 11 |
Nov 2023 0 | Nov 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BKD LLP Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of BKD LLP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BKD LLP Product Quality
3.7/5
BKD LLP has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock BKD LLP's overall Product Quality score rated by its users and customers.
BKD LLP Product Information
BKD LLP’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.bkd.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
FinTech
Small Business Services
BKD LLP Pricing
BKD LLP ROI & Value For Money
3.4/5
BKD LLP has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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BKD LLP Customer Satisfaction (CSAT)
BKD LLP Customer Satisfaction (CSAT) Score
66 / 100
BKD LLP has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BKD LLP Customer Service
3.4/5
BKD LLP has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About BKD LLP's Customer Service
Address
Springfield, MO United States of America
Website
http://www.bkd.com/
Phone Number
8162216380
BKD LLP as an Employer
4.1/5
BKD LLP has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
BKD LLP scored a 0 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of BKD LLP would recommend the brand to a friend. ENPS measures how likely BKD LLP employees would recommend working at BKD LLP to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
