0
NPS
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Brand Page
BlaBlaCar
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About BlaBlaCar's Brand
Developer of a mobile carpooling application designed to reduce the cost of travelling by sharing ride. The company's mobile carpooling application allows for booking seats online by connecting drivers with empty seats with passengers to share travel costs even at the last minute, enabling users to travel comfortably from one destination to other at a much reduced cost.
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
3.5/5
Customer Service
BlaBlaCar NPS
BlaBlaCar's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether BlaBlaCar's customers would recommend using the product based on a scale of -100 to 100.
BlaBlaCar Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
BlaBlaCar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 0 | May 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BlaBlaCar Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of BlaBlaCar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BlaBlaCar Product Quality
5/5
BlaBlaCar has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock BlaBlaCar's overall Product Quality score rated by its users and customers.
BlaBlaCar Product Information
BlaBlaCar’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.blablacar.fr
- Company Size
- 201-500 Employees
BlaBlaCar Pricing
BlaBlaCar ROI & Value For Money
4/5
BlaBlaCar has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock BlaBlaCar's overall ROI score rated by its users and customers.
BlaBlaCar Customer Satisfaction (CSAT)
BlaBlaCar Customer Satisfaction (CSAT) Score
100 / 100
BlaBlaCar has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BlaBlaCar Customer Service
3.5/5
BlaBlaCar has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BlaBlaCar's overall Customer Service score rated by its users and customers.
About BlaBlaCar's Customer Service
Address
75011
Website
www.blablacar.fr
Phone Number
6
Consumer vs. Employees
BlaBlaCar scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of BlaBlaCar would recommend the brand to a friend. ENPS measures how likely BlaBlaCar employees would recommend working at BlaBlaCar to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
