-100
NPS
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Black Hills
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About Black Hills' Brand
Black Hills is a diversified energy company with a tradition of exemplary service and a vision to be the energy partner of choice.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Black Hills NPS
Black Hills's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Black Hills's customers would recommend using the product based on a scale of -100 to 100.
Black Hills Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Black Hills NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -100 | Jan 2024 | -100 |
Aug 2025 -100 | Aug 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Black Hills Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Black Hills users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Black Hills Product Quality
1.5/5
Black Hills has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Black Hills' overall Product Quality score rated by its users and customers.
Black Hills Product Information
Black Hills’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://blackhillscorp.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Hardware and Devices
Black Hills Pricing
Black Hills ROI & Value For Money
1.5/5
Black Hills has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Black Hills' overall ROI score rated by its users and customers.
Black Hills Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Black Hills Customer Service
1.5/5
Black Hills has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Black Hills' overall Customer Service score rated by its users and customers.
About Black Hills's Customer Service
Address
625 Ninth Street, Rapid City, SD 57701
Website
http://blackhillscorp.com
Phone Number
(888) 890-5554
Black Hills as an Employer
Consumer vs. Employees
Black Hills scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Black Hills would recommend the brand to a friend. ENPS measures how likely Black Hills employees would recommend working at Black Hills to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
