-36
NPS
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Blackhawk Network
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About Blackhawk Network's Brand
At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies and network that connect brands and people.
Brand at a Glance
54%
Customer Loyalty
3/5
Product Quality
2.6/5
Pricing
2.8/5
Customer Service
Blackhawk Network NPS
Blackhawk Network's Net Promoter Score (NPS) is a -36 with 21% Promoters, 22% Passives, and 57% Detractors. Net Promoter Score tracks whether Blackhawk Network's customers would recommend using the product based on a scale of -100 to 100.
Blackhawk Network Overall NPS
| 21% | Promoters |
|---|---|
| 22% | Passives |
| 57% | Detractors |
Blackhawk Network NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Mar 2021 -100 | Mar 2021 | -100 |
May 2021 -60 | May 2021 | -60 |
Apr 2022 -67 | Apr 2022 | -67 |
Jun 2022 -43 | Jun 2022 | -43 |
Jul 2022 -37 | Jul 2022 | -37 |
Feb 2023 -33 | Feb 2023 | -33 |
Mar 2023 -30 | Mar 2023 | -30 |
May 2023 -36 | May 2023 | -36 |
Jun 2023 -42 | Jun 2023 | -42 |
Jul 2023 -30 | Jul 2023 | -30 |
Oct 2023 -36 | Oct 2023 | -36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Blackhawk Network NPS by Gender
Male customers rated Blackhawk Network's NPS 105 points higher than Female customers.
Male
25
Blackhawk Network's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
-80
Blackhawk Network's NPS was rated -80 by Female customers on Comparably.
0%
Promoters
20%
Passives
80%
Detractors
Blackhawk Network NPS by Ethnicity
Blackhawk Network's NPS was rated 67 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
Blackhawk Network NPS by Age
Blackhawk Network's NPS was rated -100 points by customers ages 46-50 on Comparably.
Blackhawk Network NPS by Usage
Blackhawk Network's NPS was rated -60 points by customers who have used Blackhawk Network's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
Blackhawk Network Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Blackhawk Network users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Blackhawk Network Customer Loyalty Score by Gender
Male customers rated Blackhawk Network's Customer Loyalty score 72% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Blackhawk Network.
Male
100%
Yes
Female
28%
Yes
Blackhawk Network Customer Loyalty Score by Ethnicity
Blackhawk Network's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Blackhawk Network.
100
out of 100
Asian or Pacific Islander
Blackhawk Network Customer Loyalty Score by Age
Blackhawk Network's Customer Loyalty score was rated 70% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Blackhawk Network.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 70% | 46-50 | 70% |
Blackhawk Network Customer Loyalty Score by Usage
Blackhawk Network's Customer Loyalty score was rated 46% by customers who have used Blackhawk Network's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Blackhawk Network Product Quality
3/5
Blackhawk Network has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Blackhawk Network Product Information
Blackhawk Network’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Quick Insights into Blackhawk Network Product Quality
Blackhawk Network's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by Female customers.
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Ranked Blackhawk Network Product Quality the Highest
Ranked Blackhawk Network Product Quality the Lowest
Blackhawk Network Product Quality Score by Gender
Male customers rated Blackhawk Network's Product Quality score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Blackhawk Network.
Male
3.6/5
Female
2.8/5
Blackhawk Network Product Quality Score by Ethnicity
Blackhawk Network's Product Quality score was rated 4.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Blackhawk Network.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Blackhawk Network Product Quality Score by Age
Blackhawk Network's Product Quality score was rated 2 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Blackhawk Network.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2 | 46-50 | 2 |
Blackhawk Network Product Quality Score by Usage
Blackhawk Network's Product Quality score was rated 3.2 stars by customers who have used Blackhawk Network's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Blackhawk Network Pricing
Blackhawk Network ROI & Value For Money
2.6/5
Blackhawk Network has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into Blackhawk Network ROI
Blackhawk Network's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Female customers.
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Ranked Blackhawk Network ROI the Highest
Ranked Blackhawk Network ROI the Lowest
Blackhawk Network ROI Score by Gender
Male customers rated Blackhawk Network's ROI score 1.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Blackhawk Network.
Male
3.6/5
Female
1.7/5
Blackhawk Network ROI Score by Ethnicity
Blackhawk Network's ROI score was rated 4.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Blackhawk Network.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Blackhawk Network ROI Score by Age
Blackhawk Network's ROI score was rated 1.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Blackhawk Network.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
Blackhawk Network ROI Score by Usage
Blackhawk Network's ROI score was rated 2.4 stars by customers who have used Blackhawk Network's products/services for Less than 1 Year.
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Blackhawk Network Customer Satisfaction (CSAT)
Blackhawk Network Customer Satisfaction (CSAT) Score
55 / 100
Blackhawk Network has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
44%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
45%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Blackhawk Network Customer Satisfaction
Blackhawk Network's Customer Satisfaction score was rated highest by customers who have used Blackhawk Network's products/services for Less than 1 Year, and rated lowest by Male customers.
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Ranked Blackhawk Network Customer Satisfaction the Highest
Ranked Blackhawk Network Customer Satisfaction the Lowest
Blackhawk Network Customer Satisfaction Score by Gender
Female customers rated Blackhawk Network's Customer Satisfaction score 34 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Blackhawk Network.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
67 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Blackhawk Network Customer Satisfaction Score by Usage
Blackhawk Network's Customer Satisfaction score was rated 100 points by customers who have used Blackhawk Network's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Blackhawk Network Customer Service
2.8/5
Blackhawk Network has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Blackhawk Network's Customer Service
Address
6220 Stoneridge Mall Rd, Pleasanton, CA 94588
Website
https://blackhawknetwork.com/
Blackhawk Network's Social Links
Quick Insights into Blackhawk Network Customer Service
Blackhawk Network's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Female customers.
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Ranked Blackhawk Network Customer Service the Highest
Ranked Blackhawk Network Customer Service the Lowest
Blackhawk Network Customer Service Score by Gender
Male customers rated Blackhawk Network's Customer Service score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Blackhawk Network.
Male
3.5/5
Female
2.6/5
Blackhawk Network Customer Service Score by Ethnicity
Blackhawk Network's Customer Service score was rated 4.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Blackhawk Network.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Blackhawk Network Customer Service Score by Age
Blackhawk Network's Customer Service score was rated 1.8 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Blackhawk Network.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.8 | 46-50 | 1.8 |
Blackhawk Network Customer Service Score by Usage
Blackhawk Network's Customer Service score was rated 3.1 stars by customers who have used Blackhawk Network's products/services for Less than 1 Year.
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Blackhawk Network as an Employer
3.8/5
Blackhawk Network has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Blackhawk Network scored a -36 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Blackhawk Network would recommend the brand to a friend. ENPS measures how likely Blackhawk Network employees would recommend working at Blackhawk Network to a friend.
Net Promoter Score
-36
NPS Score
| 21% | Promoters |
|---|---|
| 22% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 44% | Promoters |
|---|---|
| 16% | Passive |
| 40% | Detractors |
