-3
NPS
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Blink Health
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About Blink Health's Brand
Revolutionizing the way people buy medicine and saving them up to 95% at virtually any pharmacy nationwide
Brand at a Glance
72%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Blink Health NPS
Blink Health's Net Promoter Score (NPS) is a -3 with 39% Promoters, 19% Passives, and 42% Detractors. Net Promoter Score tracks whether Blink Health's customers would recommend using the product based on a scale of -100 to 100.
Blink Health Overall NPS
| 39% | Promoters |
|---|---|
| 19% | Passives |
| 42% | Detractors |
Blink Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -7 | Jun 2024 | -7 |
Jul 2024 -7 | Jul 2024 | -7 |
Sep 2024 -7 | Sep 2024 | -7 |
Nov 2024 -5 | Nov 2024 | -5 |
Dec 2024 -5 | Dec 2024 | -5 |
Jan 2025 -5 | Jan 2025 | -5 |
Feb 2025 -5 | Feb 2025 | -5 |
Jun 2025 -6 | Jun 2025 | -6 |
Sep 2025 -6 | Sep 2025 | -6 |
Oct 2025 -4 | Oct 2025 | -4 |
Nov 2025 -5 | Nov 2025 | -5 |
Jan 2026 -3 | Jan 2026 | -3 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Blink Health NPS by Gender
Female customers rated Blink Health's NPS 48 points higher than Male customers.
Male
-28
Blink Health's NPS was rated -28 by Male customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
Female
20
Blink Health's NPS was rated 20 by Female customers on Comparably.
50%
Promoters
20%
Passives
30%
Detractors
Blink Health NPS by Ethnicity
Blink Health's NPS was rated -25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
Blink Health NPS by Age
Blink Health's NPS was rated -1 points by customers ages 66+ on Comparably.
Blink Health NPS by Usage
Blink Health's NPS was rated the highest by customers who have used Blink Health's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -8 | Less than 1 Year | -8 |
1 to 2 Years -17 | 1 to 2 Years | -17 |
Blink Health Customer Reviews
Out of the 6 Blink Health customer reviews 5 were positive and 1 was constructive. Blink Health customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Blink Health Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Blink Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Blink Health Customer Loyalty Score by Gender
Male customers rated Blink Health's Customer Loyalty score 4% higher than Female customers.
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Male
68%
Yes
Female
64%
Yes
Blink Health Customer Loyalty Score by Ethnicity
Blink Health's Customer Loyalty score was rated 66% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Blink Health.
66
out of 100
Caucasian
Blink Health Customer Loyalty Score by Age
Blink Health's Customer Loyalty score was rated 55% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Blink Health.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 55% | 66+ | 55% |
Blink Health Customer Loyalty Score by Usage
Blink Health's Customer Loyalty score was rated the highest by customers who have used Blink Health's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Blink Health Customer Loyalty Score by Industry
Blink Health's Customer Loyalty score was rated 55% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Blink Health Product Quality
3.5/5
Blink Health has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Blink Health Product Information
Blink Health’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Blink Health's product the highest.
- Website
- https://blinkhealth.com
- Company Size
- 51-200 Employees
Industry
Healthcare
Quick Insights into Blink Health Product Quality
Blink Health's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Blink Health Product Quality the Highest
Ranked Blink Health Product Quality the Lowest
Blink Health Product Quality Score by Gender
Female customers rated Blink Health's Product Quality score 0.8 stars higher than Male customers.
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Male
3/5
Female
3.8/5
Blink Health Product Quality Score by Ethnicity
Blink Health's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Blink Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Blink Health Product Quality Score by Age
Blink Health's Product Quality score was rated 3 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Blink Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3 | 66+ | 3 |
Blink Health Product Quality Score by Usage
Blink Health's Product Quality score was rated the highest by customers who have used Blink Health's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Blink Health Product Quality Score by Industry
Blink Health's Product Quality score was rated 2.9 stars by Tech industry customers.
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Blink Health Pricing
Blink Health ROI & Value For Money
3.6/5
Blink Health has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Blink Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Blink Health ROI
Blink Health's ROI score was rated highest by customers ages 66+, and rated lowest by customers who have used Blink Health's products/services for 1 to 2 Years.
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Ranked Blink Health ROI the Highest
Ranked Blink Health ROI the Lowest
Blink Health ROI Score by Gender
Female customers rated Blink Health's ROI score 0.5 stars higher than Male customers.
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Male
3.4/5
Female
3.9/5
Blink Health ROI Score by Ethnicity
Blink Health's ROI score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Blink Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Blink Health ROI Score by Age
Blink Health's ROI score was rated 3.9 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Blink Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3.9 | 66+ | 3.9 |
Blink Health ROI Score by Usage
Blink Health's ROI score was rated the highest by customers who have used Blink Health's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Blink Health ROI Score by Industry
Blink Health's ROI score was rated 3.6 stars by Tech industry customers.
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Blink Health Customer Satisfaction (CSAT)
Blink Health Customer Satisfaction (CSAT) Score
61 / 100
Blink Health has an overall Customer Satisfaction score of 61 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
25%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
11%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Blink Health Customer Satisfaction
Blink Health's Customer Satisfaction score was rated highest by Male customers, and rated lowest by customers who have used Blink Health's products/services for Less than 1 Year.
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Ranked Blink Health Customer Satisfaction the Highest
Ranked Blink Health Customer Satisfaction the Lowest
Blink Health Customer Satisfaction Score by Gender
Male customers rated Blink Health's Customer Satisfaction score 10 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Blink Health.
65 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 21% | |
Very Dissatisfied | 14% |
55 / 100
FemaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 12% |
Blink Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Blink Health's Customer Satisfaction (CSAT) score was rated 51% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Blink Health.
51 / 100
Very Satisfied
38%
Satisfied
13%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
19%
Very Dissatisfied
13%
Blink Health Customer Satisfaction Score by Age
Blink Health's Customer Satisfaction score was rated 51 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Blink Health.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 51% |
Blink Health Customer Satisfaction Score by Usage
Blink Health's Customer Satisfaction score was rated the highest by customers who have used Blink Health's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Blink Health Customer Satisfaction Score by Industry
Blink Health's Customer Satisfaction score was rated 40 points by Tech industry customers.
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"title": "Blink Health Customer Satisfaction Score by Industry",
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"label": "Tech",
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}Blink Health Customer Service
3.6/5
Blink Health has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Blink Health's Customer Service
Address
Westside, New York City, NY 10012
Website
https://blinkhealth.com
Blink Health's Social Links
Quick Insights into Blink Health Customer Service
Blink Health's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Blink Health's Customer Service score.
Ranked Blink Health Customer Service the Highest
Ranked Blink Health Customer Service the Lowest
Blink Health Customer Service Score by Gender
Female customers rated Blink Health's Customer Service score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Blink Health.
Male
3/5
Female
4.2/5
Blink Health Customer Service Score by Ethnicity
Blink Health's Customer Service score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Blink Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Blink Health Customer Service Score by Age
Blink Health's Customer Service score was rated 3.6 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Blink Health.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 3.6 | 66+ | 3.6 |
Blink Health Customer Service Score by Usage
Blink Health's Customer Service score was rated the highest by customers who have used Blink Health's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Blink Health Customer Service Score by Industry
Blink Health's Customer Service score was rated 3.3 stars by Tech industry customers.
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Blink Health as an Employer
2.4/5
Blink Health has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Blink Health scored a -3 for Net Promoter Score and a -68 for Employee Net Promoter Score. NPS gauges how likely a customer of Blink Health would recommend the brand to a friend. ENPS measures how likely Blink Health employees would recommend working at Blink Health to a friend.
Net Promoter Score
-3
NPS Score
| 39% | Promoters |
|---|---|
| 19% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-68
eNPS Score
| 12% | Promoters |
|---|---|
| 8% | Passive |
| 80% | Detractors |
