-57
NPS
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Brand Page
Bliss
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About Bliss' Brand
Design, development and marketing for web, mobile and social media
Brand at a Glance
49%
Customer Loyalty
2.3/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
Bliss NPS
Bliss's Net Promoter Score (NPS) is a -57 with 14% Promoters, 15% Passives, and 71% Detractors. Net Promoter Score tracks whether Bliss's customers would recommend using the product based on a scale of -100 to 100.
Bliss Overall NPS
| 14% | Promoters |
|---|---|
| 15% | Passives |
| 71% | Detractors |
Bliss NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Jul 2021 -100 | Jul 2021 | -100 |
Aug 2021 -100 | Aug 2021 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Feb 2023 -67 | Feb 2023 | -67 |
Apr 2024 -57 | Apr 2024 | -57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bliss Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of Bliss users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bliss Product Quality
2.3/5
Bliss has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Bliss' overall Product Quality score rated by its users and customers.
Bliss Product Information
Bliss’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://www.thisisbliss.com
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Content
Mobile App
Productivity
SaaS
Bliss Pricing
Bliss ROI & Value For Money
2.2/5
Bliss has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Bliss' overall ROI score rated by its users and customers.
Bliss Customer Satisfaction (CSAT)
Bliss Customer Satisfaction (CSAT) Score
50 / 100
Bliss has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bliss Customer Service
2.2/5
Bliss has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Bliss's Customer Service
Address
Basil Chambers, 65 High Street, M4 1FS
Website
http://www.thisisbliss.com
Phone Number
+44 161 819 5847
Bliss as an Employer
2.4/5
Bliss has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Bliss scored a -57 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Bliss would recommend the brand to a friend. ENPS measures how likely Bliss employees would recommend working at Bliss to a friend.
Net Promoter Score
-57
NPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
