13
NPS
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BLITZ
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About BLITZ's Brand
BLITZ is a company that creates digital products for marketing.
Brand at a Glance
89%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.9/5
Customer Service
BLITZ NPS
BLITZ's Net Promoter Score (NPS) is a 13 with 42% Promoters, 29% Passives, and 29% Detractors. Net Promoter Score tracks whether BLITZ's customers would recommend using the product based on a scale of -100 to 100.
BLITZ Overall NPS
| 42% | Promoters |
|---|---|
| 29% | Passives |
| 29% | Detractors |
BLITZ NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Jul 2020 100 | Jul 2020 | 100 |
Jan 2021 33 | Jan 2021 | 33 |
Nov 2021 25 | Nov 2021 | 25 |
Jul 2022 0 | Jul 2022 | 0 |
May 2023 13 | May 2023 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BLITZ Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of BLITZ users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BLITZ Product Quality
3.7/5
BLITZ has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock BLITZ's overall Product Quality score rated by its users and customers.
BLITZ Product Information
BLITZ’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.blitzagency.com
- Company Size
- 201-500 Employees
Industry
Tech
AdTech
Analytics
Mobile App
BLITZ Pricing
BLITZ ROI & Value For Money
3.4/5
BLITZ has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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BLITZ Customer Satisfaction (CSAT)
BLITZ Customer Satisfaction (CSAT) Score
75 / 100
BLITZ has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BLITZ Customer Service
3.9/5
BLITZ has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About BLITZ's Customer Service
Address
1453 3rd Street Promenade, Suite 420, Santa Monica, CA
Website
http://www.blitzagency.com
Phone Number
+31 5510200
BLITZ as an Employer
2.8/5
BLITZ has a 2.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
BLITZ scored a 13 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of BLITZ would recommend the brand to a friend. ENPS measures how likely BLITZ employees would recommend working at BLITZ to a friend.
Net Promoter Score
13
NPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
