-38
NPS
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Brand Page
Blockbuster
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About Blockbuster's Brand
In-home movies and game entertainment
Brand at a Glance
52%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
Blockbuster NPS
Blockbuster's Net Promoter Score (NPS) is a -38 with 24% Promoters, 14% Passives, and 62% Detractors. Net Promoter Score tracks whether Blockbuster's customers would recommend using the product based on a scale of -100 to 100.
Blockbuster Overall NPS
| 24% | Promoters |
|---|---|
| 14% | Passives |
| 62% | Detractors |
Blockbuster NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -45 | Mar 2023 | -45 |
Jun 2023 -45 | Jun 2023 | -45 |
Aug 2023 -48 | Aug 2023 | -48 |
Oct 2023 -45 | Oct 2023 | -45 |
Nov 2023 -42 | Nov 2023 | -42 |
Dec 2023 -44 | Dec 2023 | -44 |
Jan 2024 -40 | Jan 2024 | -40 |
Mar 2024 -37 | Mar 2024 | -37 |
Sep 2024 -36 | Sep 2024 | -36 |
Jan 2025 -38 | Jan 2025 | -38 |
Sep 2025 -36 | Sep 2025 | -36 |
Oct 2025 -38 | Oct 2025 | -38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Blockbuster NPS by Gender
Female customers rated Blockbuster's NPS 14 points higher than Male customers.
Male
-100
Blockbuster's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-86
Blockbuster's NPS was rated -86 by Female customers on Comparably.
0%
Promoters
14%
Passives
86%
Detractors
Blockbuster NPS by Ethnicity
Blockbuster's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
Blockbuster NPS by Age
Blockbuster's NPS was rated -100 points by customers ages 18-25 on Comparably.
Blockbuster NPS by Usage
Blockbuster's NPS was rated -100 points by customers who have used Blockbuster's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
Blockbuster Customer Loyalty
52%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
52% of Blockbuster users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Blockbuster Customer Loyalty Score by Gender
Female customers rated Blockbuster's Customer Loyalty score 16% higher than Male customers.
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Male
33%
Yes
Female
49%
Yes
Blockbuster Customer Loyalty Score by Ethnicity
Blockbuster's Customer Loyalty score was rated 40% by both Caucasian and Hispanic or Latino customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Blockbuster.
40
out of 100
Caucasian
40
out of 100
Hispanic or Latino
Blockbuster Customer Loyalty Score by Age
Blockbuster's Customer Loyalty score was rated 55% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Blockbuster.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
Blockbuster Customer Loyalty Score by Usage
Blockbuster's Customer Loyalty score was rated the highest by customers who have used Blockbuster's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Blockbuster Customer Loyalty Score by Industry
Blockbuster's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Blockbuster Product Quality
3.1/5
Blockbuster has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Blockbuster Product Information
Blockbuster’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Blockbuster's product the highest. Reviewers from the Tech industry rated Blockbuster the lowest at 1.5.
- Website
- http://blockbuster.com
- Company Size
- 10,000+ Employees
Industry
Tech
Media
Sports & Entertainment
Quick Insights into Blockbuster Product Quality
Blockbuster's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
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Ranked Blockbuster Product Quality the Highest
Ranked Blockbuster Product Quality the Lowest
Blockbuster Product Quality Score by Gender
Female customers rated Blockbuster's Product Quality score 1.2 stars higher than Male customers.
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Male
1.5/5
Female
2.7/5
Blockbuster Product Quality Score by Ethnicity
Blockbuster's Product Quality score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Blockbuster.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
Blockbuster Product Quality Score by Age
Blockbuster's Product Quality score was rated 3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Blockbuster.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
Blockbuster Product Quality Score by Usage
Blockbuster's Product Quality score was rated the highest by customers who have used Blockbuster's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Blockbuster Product Quality Score by Industry
Blockbuster's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Blockbuster Pricing
Blockbuster ROI & Value For Money
3/5
Blockbuster has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Blockbuster Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Blockbuster.
Quick Insights into Blockbuster ROI
Blockbuster's ROI score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked Blockbuster ROI the Highest
Ranked Blockbuster ROI the Lowest
Blockbuster ROI Score by Gender
Female customers rated Blockbuster's ROI score 1.7 stars higher than Male customers.
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Male
1.5/5
Female
3.2/5
Blockbuster ROI Score by Ethnicity
Blockbuster's ROI score was rated 2.1 stars by both Caucasian and Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Blockbuster.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 2.1 | Hispanic or Latino | 2.1 |
Blockbuster ROI Score by Age
Blockbuster's ROI score was rated 3.9 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
Blockbuster ROI Score by Usage
Blockbuster's ROI score was rated the highest by customers who have used Blockbuster's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Blockbuster ROI Score by Industry
Blockbuster's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Blockbuster Customer Satisfaction (CSAT)
Blockbuster Customer Satisfaction (CSAT) Score
57 / 100
Blockbuster has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
37%
Neither Satisfied nor Dissatisfied
26%
Dissatisfied
6%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Blockbuster Customer Satisfaction
Blockbuster's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Hispanic or Latino customers.
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Ranked Blockbuster Customer Satisfaction the Highest
Ranked Blockbuster Customer Satisfaction the Lowest
Blockbuster Customer Satisfaction Score by Gender
Male customers rated Blockbuster's Customer Satisfaction score 16 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Blockbuster.
50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
34 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 0% | |
Very Dissatisfied | 16% |
Blockbuster Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Blockbuster's Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Hispanic or Latino
Blockbuster's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
Blockbuster Customer Satisfaction Score by Age
Blockbuster's Customer Satisfaction score was rated 25 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Blockbuster.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 25% |
Blockbuster Customer Satisfaction Score by Usage
Blockbuster's Customer Satisfaction score was rated 33 points by customers who have used Blockbuster's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Blockbuster Customer Satisfaction Score by Industry
Blockbuster's Customer Satisfaction score was rated 25 points by Tech industry customers.
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"title": "Blockbuster Customer Satisfaction Score by Industry",
"text": "Blockbuster's Customer Satisfaction score was rated 25 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Blockbuster's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 25
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}Blockbuster Customer Service
3.1/5
Blockbuster has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Blockbuster's Customer Service
Address
9601 S Meridian Blvd, Denver, CO
Website
http://blockbuster.com
Quick Insights into Blockbuster Customer Service
Blockbuster's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked Blockbuster Customer Service the Highest
Ranked Blockbuster Customer Service the Lowest
Blockbuster Customer Service Score by Gender
Female customers rated Blockbuster's Customer Service score 1.8 stars higher than Male customers.
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Male
1.5/5
Female
3.3/5
Blockbuster Customer Service Score by Ethnicity
Blockbuster's Customer Service score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Blockbuster.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
Blockbuster Customer Service Score by Age
Blockbuster's Customer Service score was rated 4 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
Blockbuster Customer Service Score by Usage
Blockbuster's Customer Service score was rated the highest by customers who have used Blockbuster's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Blockbuster Customer Service Score by Industry
Blockbuster's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Blockbuster as an Employer
2.2/5
Blockbuster has a 2.2/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Blockbuster scored a -38 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Blockbuster would recommend the brand to a friend. ENPS measures how likely Blockbuster employees would recommend working at Blockbuster to a friend.
Net Promoter Score
-38
NPS Score
| 24% | Promoters |
|---|---|
| 14% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 46% | Promoters |
|---|---|
| 8% | Passive |
| 46% | Detractors |
