-11
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Bloom Energy
Marketing or Exec? Claim Your Free Account
About Bloom Energy's Brand
Bloom Energy offers on-site power generation systems that can use a wide variety of inputs to generate electricity.
Brand at a Glance
74%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Bloom Energy CMO
Matt Ross
Matt Ross serves as the Chief Marketing Officer of Bloom Energy. Matt started at Bloom Energy in October of 2011. Matt currently resides in San Francisco Bay Area.
Bloom Energy NPS
Bloom Energy's Net Promoter Score (NPS) is a -11 with 36% Promoters, 17% Passives, and 47% Detractors. Net Promoter Score tracks whether Bloom Energy's customers would recommend using the product based on a scale of -100 to 100.
Bloom Energy Overall NPS
| 36% | Promoters |
|---|---|
| 17% | Passives |
| 47% | Detractors |
Bloom Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 17 | Nov 2022 | 17 |
Feb 2023 16 | Feb 2023 | 16 |
Mar 2023 10 | Mar 2023 | 10 |
Apr 2023 4 | Apr 2023 | 4 |
Sep 2023 -1 | Sep 2023 | -1 |
Nov 2023 -4 | Nov 2023 | -4 |
Jan 2024 -9 | Jan 2024 | -9 |
Mar 2024 -12 | Mar 2024 | -12 |
Apr 2024 -15 | Apr 2024 | -15 |
May 2024 -12 | May 2024 | -12 |
Jun 2024 -14 | Jun 2024 | -14 |
Jul 2024 -11 | Jul 2024 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bloom Energy NPS by Gender
Male customers rated Bloom Energy's NPS 25 points higher than Female customers.
Male
0
Bloom Energy's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
-25
Bloom Energy's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Bloom Energy NPS by Ethnicity
Bloom Energy's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
African American/Black 25 | African American/Black | 25 |
Bloom Energy NPS by Age
Bloom Energy's NPS was rated -34 points by customers ages 41-45 on Comparably.
Bloom Energy NPS by Usage
Bloom Energy's NPS was rated the highest by customers who have used Bloom Energy's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
Bloom Energy Customer Reviews
Out of the 2 Bloom Energy customer reviews 1 was positive and 1 was constructive. Bloom Energy customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Bloom Energy Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Bloom Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bloom Energy Customer Loyalty Score by Gender
Male customers rated Bloom Energy's Customer Loyalty score 4% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Bloom Energy.
Male
82%
Yes
Female
78%
Yes
Bloom Energy Customer Loyalty Score by Ethnicity
Bloom Energy's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bloom Energy.
55
out of 100
Caucasian
78
out of 100
African American/Black
Bloom Energy Customer Loyalty Score by Age
Bloom Energy's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Bloom Energy.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
Bloom Energy Customer Loyalty Score by Usage
Bloom Energy's Customer Loyalty score was rated the highest by customers who have used Bloom Energy's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Bloom Energy Customer Loyalty Score by Industry
Bloom Energy's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Bloom Energy Product Quality
3.4/5
Bloom Energy has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Bloom Energy's overall Product Quality score rated by its users and customers.
Bloom Energy Product Information
Bloom Energy’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Bloom Energy's product the highest.
- Website
- http://www.bloomenergy.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Energy
Quick Insights into Bloom Energy Product Quality
Bloom Energy's Product Quality score was rated highest by customers ages 41-45, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Bloom Energy's Product Quality.
Ranked Bloom Energy Product Quality the Highest
Ranked Bloom Energy Product Quality the Lowest
Bloom Energy Product Quality Score by Gender
Male customers rated Bloom Energy's Product Quality score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Bloom Energy.
Male
4.3/5
Female
3.9/5
Bloom Energy Product Quality Score by Ethnicity
Bloom Energy's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bloom Energy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 4.1 | African American/Black | 4.1 |
Bloom Energy Product Quality Score by Age
Bloom Energy's Product Quality score was rated 4.6 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Bloom Energy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.6 | 41-45 | 4.6 |
Bloom Energy Product Quality Score by Usage
Bloom Energy's Product Quality score was rated the highest by customers who have used Bloom Energy's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Bloom Energy Product Quality Score by Industry
Bloom Energy's Product Quality score was rated 4.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Bloom Energy Pricing
Bloom Energy ROI & Value For Money
3.5/5
Bloom Energy has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bloom Energy's overall ROI score rated by its users and customers.
Bloom Energy Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Bloom Energy ROI
Bloom Energy's ROI score was rated highest by customers ages 41-45, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Bloom Energy's ROI score.
Ranked Bloom Energy ROI the Highest
Ranked Bloom Energy ROI the Lowest
Bloom Energy ROI Score by Gender
Male customers rated Bloom Energy's ROI score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Bloom Energy.
Male
4.2/5
Female
3.2/5
Bloom Energy ROI Score by Ethnicity
Bloom Energy's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bloom Energy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 4 | African American/Black | 4 |
Bloom Energy ROI Score by Age
Bloom Energy's ROI score was rated 4.3 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Bloom Energy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.3 | 41-45 | 4.3 |
Bloom Energy ROI Score by Usage
Bloom Energy's ROI score was rated the highest by customers who have used Bloom Energy's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Bloom Energy ROI Score by Industry
Bloom Energy's ROI score was rated 4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Bloom Energy Customer Satisfaction (CSAT)
Bloom Energy Customer Satisfaction (CSAT) Score
74 / 100
Bloom Energy has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
37%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bloom Energy Customer Satisfaction
Bloom Energy's Customer Satisfaction score was rated highest by customers who have used Bloom Energy's products/services for 2 to 5 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Bloom Energy's Customer Satisfaction.
Ranked Bloom Energy Customer Satisfaction the Highest
Ranked Bloom Energy Customer Satisfaction the Lowest
Bloom Energy Customer Satisfaction Score by Gender
Bloom Energy's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Bloom Energy.
100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Bloom Energy Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bloom Energy's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bloom Energy.
100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Bloom Energy's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bloom Energy.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Bloom Energy Customer Satisfaction Score by Age
Bloom Energy's Customer Satisfaction score was rated 100 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Bloom Energy.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 100% |
Bloom Energy Customer Satisfaction Score by Usage
Bloom Energy's Customer Satisfaction score was rated 100 points by customers who have used Bloom Energy's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Bloom Energy Customer Service
3.6/5
Bloom Energy has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Bloom Energy's overall Customer Service score rated by its users and customers.
About Bloom Energy's Customer Service
Address
1299 Orleans Dr, Sunnyvale, CA
Website
http://www.bloomenergy.com
Phone Number
408) 543-1500
Quick Insights into Bloom Energy Customer Service
Bloom Energy's Customer Service score was rated highest by customers ages 41-45, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Bloom Energy's Customer Service score.
Ranked Bloom Energy Customer Service the Highest
Ranked Bloom Energy Customer Service the Lowest
Bloom Energy Customer Service Score by Gender
Male customers rated Bloom Energy's Customer Service score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Bloom Energy.
Male
4.1/5
Female
3.5/5
Bloom Energy Customer Service Score by Ethnicity
Bloom Energy's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bloom Energy.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 3.5 | African American/Black | 3.5 |
Bloom Energy Customer Service Score by Age
Bloom Energy's Customer Service score was rated 4.3 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Bloom Energy.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 4.3 | 41-45 | 4.3 |
Bloom Energy Customer Service Score by Usage
Bloom Energy's Customer Service score was rated the highest by customers who have used Bloom Energy's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Bloom Energy Customer Service Score by Industry
Bloom Energy's Customer Service score was rated 3.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Bloom Energy as an Employer
2.8/5
Bloom Energy has a 2.8/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Bloom Energy scored a -11 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Bloom Energy would recommend the brand to a friend. ENPS measures how likely Bloom Energy employees would recommend working at Bloom Energy to a friend.
Net Promoter Score
-11
NPS Score
| 36% | Promoters |
|---|---|
| 17% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 26% | Promoters |
|---|---|
| 27% | Passive |
| 47% | Detractors |
