67
NPS
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Bloomberg Media
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About Bloomberg Media's Brand
Bloomberg Media connects leaders with news, data and insight at the speed of business - every day, every night, every moment, every instant.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Bloomberg Media NPS
Bloomberg Media's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Bloomberg Media's customers would recommend using the product based on a scale of -100 to 100.
Bloomberg Media Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Bloomberg Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Jan 2024 100 | Jan 2024 | 100 |
Apr 2024 66 | Apr 2024 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bloomberg Media Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Bloomberg Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bloomberg Media Product Quality
4/5
Bloomberg Media has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Bloomberg Media Product Information
Bloomberg Media’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://bloombergmedia.com
- Company Size
- 201-500 Employees
Industry
Tech
Professional Services
Bloomberg Media Pricing
Bloomberg Media ROI & Value For Money
3.7/5
Bloomberg Media has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Bloomberg Media Customer Satisfaction (CSAT)
Bloomberg Media Customer Satisfaction (CSAT) Score
66 / 100
Bloomberg Media has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bloomberg Media Customer Service
3.7/5
Bloomberg Media has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Bloomberg Media's Customer Service
Address
731 Lexington Avenue, New York City, NY 10022
Website
http://bloombergmedia.com
Phone Number
+44 20 7330 7500
Bloomberg Media as an Employer
3.0/5
Bloomberg Media has a 3.0/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Bloomberg Media scored a 67 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Bloomberg Media would recommend the brand to a friend. ENPS measures how likely Bloomberg Media employees would recommend working at Bloomberg Media to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
