55
NPS
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BloomNation
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About BloomNation's Brand
Complete end-to-end SaaS platform (web-builder, CRM, PoS) for local independent florists & largest marketplace for fresh artisan flowers.
Brand at a Glance
53%
Customer Loyalty
3.6/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
BloomNation NPS
BloomNation's Net Promoter Score (NPS) is a 55 with 75% Promoters, 5% Passives, and 20% Detractors. Net Promoter Score tracks whether BloomNation's customers would recommend using the product based on a scale of -100 to 100.
BloomNation Overall NPS
| 75% | Promoters |
|---|---|
| 5% | Passives |
| 20% | Detractors |
BloomNation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Aug 2020 72 | Aug 2020 | 72 |
Jan 2022 62 | Jan 2022 | 62 |
Nov 2023 55 | Nov 2023 | 55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BloomNation Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of BloomNation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BloomNation Product Quality
3.6/5
BloomNation has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock BloomNation's overall Product Quality score rated by its users and customers.
BloomNation Product Information
BloomNation serves markets in the United States. BloomNation supports Web devices and offers products for small and medium sized businesses.
BloomNation’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.bloomnation.com
- Company Size
- 11-50 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
Small Business Services
Languages Supported
English
Product Type
Florist Software
BloomNation Pricing
BloomNation ROI & Value For Money
3.1/5
BloomNation has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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BloomNation Pricing Plans
BloomNation has a pricing structure that accommodates small and medium businesses.
Who Uses BloomNation?
Small Businesses
Medium Businesses
BloomNation Customer Satisfaction (CSAT)
BloomNation Customer Satisfaction (CSAT) Score
50 / 100
BloomNation has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BloomNation Customer Service
3.2/5
BloomNation has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About BloomNation's Customer Service
Address
1316 3rd St, Los Angeles, CA 90401
Website
https://www.bloomnation.com
BloomNation as an Employer
3.2/5
BloomNation has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
BloomNation scored a 55 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of BloomNation would recommend the brand to a friend. ENPS measures how likely BloomNation employees would recommend working at BloomNation to a friend.
Net Promoter Score
55
NPS Score
| 75% | Promoters |
|---|---|
| 5% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 33% | Promoters |
|---|---|
| 20% | Passive |
| 47% | Detractors |
