-100
NPS
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Brand Page
Blu Homes
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About Blu Homes' Brand
Blu Homes is a provider of premium prefab homes in North America, designed and manufactured in CA.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Blu Homes NPS
Blu Homes's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Blu Homes's customers would recommend using the product based on a scale of -100 to 100.
Blu Homes Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Blu Homes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -100 | Jan 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Blu Homes Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Blu Homes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Blu Homes Product Quality
1.5/5
Blu Homes has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Blu Homes' overall Product Quality score rated by its users and customers.
Blu Homes Product Information
Blu Homes’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.bluhomes.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Consumer Services
Energy
Real Estate
Blu Homes Pricing
Blu Homes ROI & Value For Money
1.5/5
Blu Homes has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Blu Homes' overall ROI score rated by its users and customers.
Blu Homes Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Blu Homes Customer Service
1.5/5
Blu Homes has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Blu Homes' overall Customer Service score rated by its users and customers.
About Blu Homes's Customer Service
Address
Building 680, 1245 Nimitz Avenue, Vallejo, CA
Website
http://www.bluhomes.com
Phone Number
(866) 887-7997
Blu Homes as an Employer
4.1/5
Blu Homes has a 4.1/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Blu Homes scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Blu Homes would recommend the brand to a friend. ENPS measures how likely Blu Homes employees would recommend working at Blu Homes to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
